At a Glance
- Tasks: Lead a fun team, manage daily operations, and create an awesome customer experience.
- Company: Join Tenpin, where entertainment and teamwork are at the heart of what we do.
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and career development opportunities.
- Other info: Great career progression with many managers starting as Team Members.
- Why this job: Be part of a vibrant environment that values fun and growth for everyone.
- Qualifications: 1 year of management experience and a passion for exceptional customer service.
Are
you a driven, passionate leader who can create a fun environment for our
customers and team while meeting company objectives?
We
have something fun for all the family to do, regardless of age. Our centres are
fantastic places to visit, and even better places to work in. Why not come and
help us entertain?
We
love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape
Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables,
licensed bars with cocktails, and a fabulous food menu.
The Role
As
a Deputy Manager at Tenpin, you'll ensure our customers have a great time and
create a fun environment for both them and our team. You'll support the General
Manager with daily operations, team development, and driving sales and profits.
Your duties include:
- Manage
daily operations of the centre - Create
a customer-focused culture - Lead
the team by example for effective collaboration - Deputise
for the General Manager, and support in achieving targets and KPIs - Ensure
compliance with policies and procedures.
Skills You Need
- Minimum
1 year of management experience in leisure, hospitality or retail - Passionate
about exceptional customer service - Have
experience in leading and developing large teams - Determined,
enthusiastic and patient - Ambitious
and eager to progress - 33
days holiday (including Bank Holidays) - Enhanced
Maternity, Paternity, Adoption leave - Tenpin
Treats – Retailer discounts and Best Doctors - Free
Bowling for family & friends - Free
Food (when working 6+ hours) - Employee
Assistance Programme - Free
counselling - Life
assurance (4x annual salary) - Birthday
off - Long
Service Awards
Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.
#J-18808-Ljbffr
Deputy Manager in South Nutfield employer: South East
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. As a Customer Service Assistant, you'll not only engage with customers in a lively atmosphere but also benefit from our fantastic perks, including free bowling for family and friends, enhanced leave options, and opportunities for career advancement within our expanding network. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making it an ideal place for those looking to grow and thrive in the entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in South Nutfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like South East. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to South East
Don't be shy about reaching out to South East directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Manager in South Nutfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about South East and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at South East
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
