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For Companies At a Glance
- Tasks: Lead a fun team and create unforgettable experiences for customers at Tenpin.
- Company: Join Tenpin, where entertainment is in our DNA!
- Benefits: Enjoy free bowling, food, discounts, and health perks.
- Why this job: Be part of an exciting environment with opportunities for career growth.
- Qualifications: 12 months of supervisory experience and a passion for customer service.
- Other info: Flexible hours and a chance to develop your leadership skills.
The predicted salary is between 24000 - 36000 £ per year.
Ready to lead the fun and create unforgettable experiences as a Unit Supervisor at Tenpin? Join our team today! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Unit Supervisor, you will be responsible for ensuring our customers have a great time when they visit us! You will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You will:
- Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
- Promote a sales-focused culture and identify sales opportunities within the centre.
- Lead and support team development and growth, deputizing in the absence of senior management.
- Interpret and implement Tenpin's corporate strategy and core values, setting and achieving short-term objectives.
Skills You Need
- At least 12 months of supervisory experience in leisure, hospitality, or retail
- Passionate about exceptional customer service
- Experienced in leading large teams
- Determined, enthusiastic, and patient
- Ambitious and eager to progress
- Fully flexible and adaptable to change
Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash HealthCare Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Unit Supervisor in London employer: South East
Contact Detail:
South East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tenpin's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your people skills! As a Unit Supervisor, you'll be all about creating great experiences. Think of examples from your past where you've led a team or made customers smile, and be ready to share those stories during your chat.
✨Tip Number 3
Show your passion for entertainment! Whether it's bowling, karaoke, or escape rooms, let your enthusiasm shine through. Talk about your favourite experiences and how you can bring that energy to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it shows you’re serious about joining the Tenpin family. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Unit Supervisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating fun experiences shine through! We want to see how passionate you are about customer service and leading a team. Share any relevant stories that highlight your love for the leisure industry.
Tailor Your CV: Make sure your CV is tailored to the Unit Supervisor role. Highlight your supervisory experience in leisure, hospitality, or retail, and showcase any achievements that demonstrate your ability to lead and develop a team. We love seeing how you can fit into our fun environment!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so don’t be afraid to get straight to the good stuff about your skills and experiences!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy—just a 2-minute application! Plus, it helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at South East
✨Know the Company Inside Out
Before your interview, take some time to research Tenpin. Understand their values, the services they offer, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Unit Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you've successfully managed a team or improved customer service. Highlight your passion for creating a fun environment, as this aligns perfectly with Tenpin's ethos.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle specific customer service situations. Think of scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving skills and your commitment to exceptional customer service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you're not just interested in any job, but specifically in contributing to Tenpin's mission of providing unforgettable experiences. It’s a great way to leave a lasting impression!
