At a Glance
- Tasks: Lead a fun team, manage daily operations, and ensure customers have an amazing experience.
- Company: Join Tenpin, a vibrant entertainment hub with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy 33 days holiday, free food, discounts, and career development opportunities.
- Other info: Apply now for a quick 2-minute application process and kickstart your career!
- Why this job: Be part of a dynamic culture that values fun, teamwork, and personal growth.
- Qualifications: 1 year of management experience in leisure, hospitality, or retail is required.
The predicted salary is between 24000 - 36000 £ per year.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Deputy Manager at Tenpin, you’ll ensure our customers have a great time and create a fun environment for both them and our team. You’ll support the General Manager with daily operations, team development, and driving sales and profits.
Your duties include:
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager, and support in achieving targets and KPIs
- Ensure compliance with policies and procedures.
Skills You Need
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
Benefits:
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager employer: South East
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. As a Customer Service Assistant, you'll not only engage with customers in a lively atmosphere but also benefit from our fantastic perks, including free bowling for family and friends, enhanced leave options, and opportunities for career advancement within our expanding network. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making it an ideal place for those looking to grow and thrive in the entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've created a fun and engaging environment in previous roles, as this aligns perfectly with our company culture.
✨Tip Number 2
Demonstrate your leadership skills by discussing how you've successfully managed and developed teams in the past. Highlight any strategies you've used to motivate staff and improve team performance.
✨Tip Number 3
Familiarise yourself with our various entertainment offerings, like bowling and escape rooms. Being knowledgeable about our services will show your enthusiasm and help you connect with the interviewers.
✨Tip Number 4
Prepare to discuss how you would handle daily operations and meet targets. Think of examples where you've successfully driven sales or improved customer satisfaction in your previous roles.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Deputy Manager position. Tailor your application to highlight your relevant experience in management, customer service, and team leadership.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your management experience in leisure, hospitality, or retail. Use bullet points to showcase your achievements and how you've contributed to team success and customer satisfaction.
Write a Strong Cover Letter:In your cover letter, express your passion for creating a fun environment and your commitment to exceptional customer service. Mention specific examples of how you've led teams and met targets in previous roles.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at South East
✨Show Your Passion for Customer Service
As a Deputy Manager, you'll need to demonstrate your commitment to exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Your Leadership Skills
Discuss your experience in leading and developing teams. Be prepared to talk about how you've motivated your team in previous roles and the strategies you used to create a collaborative environment.
✨Understand the Company Culture
Familiarise yourself with Tenpin's fun and entertaining atmosphere. Mention how you can contribute to this culture and create an enjoyable experience for both customers and staff during the interview.
✨Prepare for Operational Questions
Since you'll be managing daily operations, expect questions about operational challenges. Think of scenarios where you've successfully handled similar situations and be ready to discuss how you would approach them at Tenpin.
