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- Tasks: Join us as a Customer Service Assistant, managing bookings and creating fun experiences daily.
- Company: We're a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free food, discounts, flexible hours, and opportunities for career growth.
- Why this job: Work in a lively environment where every day is different and fun is guaranteed!
- Qualifications: Must be enthusiastic, friendly, and ready to work evenings and weekends.
- Other info: Perfect for those seeking a dynamic role with potential for advancement.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant Over 18 employer: South East
Contact Detail:
South East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres. Understanding the ins and outs of bowling, escape rooms, and karaoke will help you engage with customers and show your enthusiasm during the interview.
✨Tip Number 2
Demonstrate your customer service skills in real-time by volunteering or working in similar environments. This hands-on experience will not only boost your confidence but also provide you with relatable examples to share during your discussions with us.
✨Tip Number 3
Showcase your flexibility and willingness to work evenings and weekends. Highlighting your availability can set you apart from other candidates, as we value team members who can adapt to our busy schedules.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments. Think of specific instances where you've successfully managed multiple tasks or dealt with challenging situations, as this will demonstrate your ability to thrive in our lively atmosphere.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as working in a fun environment or your passion for customer service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment. Use specific examples to showcase your skills in communication and teamwork.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South East
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to convey your enthusiasm during the interview. Share examples of how you've brought fun and excitement to previous roles or situations.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of specific instances where you went above and beyond for a customer, as this will highlight your 'nothing is too much trouble' attitude.
✨Be Flexible and Adaptable
Since the job requires working across various departments, emphasise your flexibility and ability to adapt to different tasks. Share experiences where you successfully managed multiple responsibilities at once.
✨Ask Questions About the Role
Show your interest by asking insightful questions about the role and the company culture. Inquire about team dynamics, training opportunities, and what a typical day looks like for a Customer Service Assistant.
