At a Glance
- Tasks: Deliver amazing customer service and maintain bowling equipment to keep the fun rolling.
- Company: Join a vibrant bowling centre with a friendly team atmosphere.
- Benefits: Enjoy discounts, free bowling, meals, and health perks while you work.
- Other info: Must be 18 or over due to health and safety regulations.
- Why this job: Be part of a dynamic environment where every day is filled with excitement and teamwork.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 £ per year.
Customer Service Assistant – Responsibilities
Deliver an outstanding customer experience by booking customers at reception, acting as the primary point of contact for all customer questions, identifying sales opportunities, hosting individuals and parties, maintaining centre cleanliness, and preparing and serving food and drinks.
Pin Technician – Responsibilities
Ensure all bowling equipment and lanes are maintained to a high standard, carry out preventative maintenance, perform general building maintenance as instructed, repair equipment promptly, and support a positive, friendly, and open team atmosphere.
Skills You Need
- Full determination, enthusiasm, and ability to work in a fast-paced environment.
- Nothing is too much trouble attitude.
- High levels of customer service with strong communication skills.
- Full flexibility around working patterns, including evenings and weekends.
- Approachable, helpful, organized, and able to multi-task.
- Strong team player with an eye for detail.
- No experience required; willingness to learn about bowling machinery.
- Interest in all things technical/mechanical.
Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free bowling for family and friends.
- Free food when working 6 hours or more.
- Enhanced maternity, paternity, and adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
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Customer Service & Bowling Equipment Technician in Cambourne employer: South East
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. As a Customer Service Assistant, you'll not only engage with customers in a lively atmosphere but also benefit from our fantastic perks, including free bowling for family and friends, enhanced leave options, and opportunities for career advancement within our expanding network. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making it an ideal place for those looking to grow and thrive in the entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Bowling Equipment Technician in Cambourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South East. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South East before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Bowling Equipment Technician in Cambourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South East:Your cover letter is your chance to shine! Tell us why you want to work at South East specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South East!
How to prepare for a job interview at South East
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
