Waterlink Plumber in South Chailey

About the Role

Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future? We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the South East. In this varied role, you'll be the go‑to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You’ll also be a water‑saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can save money and become more eco‑friendly. You’ll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in‑house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You’ll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it’s most needed. Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!

Main Responsibilities

• Take detailed records of the works for cost, measurement and quality; produce accurate as‑built details for completed schemes.
• Assist in the supervision of site work, including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.
• Confidently explain to customers what work is being carried out, ensuring the customer is left with peace of mind.
• Ensure the team understands customer needs, managing expectations and dealing with queries and complaints fairly.
• Work as part of the Waterlink team, assisting both office and field functions when required, including other geographical areas as and when required.
• Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and/or other methods of assessment.
• Deal with issues that arise effectively, seeking help when required.
• Implement plumbing works in accordance with best practice and compliance with all relevant regulations.
• Ensure that quality, environmental and Health and Safety policies are considered on every project; works are routinely audited to maintain standards.

Qualifications

• Level 2 City and Guilds Plumbing Qualification.
• Strong operational and industry knowledge and experience is essential.
• Effective communication and interpersonal skills.
• Ability to work independently and meet deadlines.
• Bonus: EUSR Water Hygiene Card.
• WIAPS approved Plumber.
• Level 3 City and Guilds Plumbing qualification.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Compensation package

From £32,292 – £37,500 p.a. (dependent on experience)

Application Process

Submit your CV on our career website. Legal right to work in the UK is required at the start of employment. In addition, you will need to pass background, identity, and employment referencing checks. South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team.

Equal Opportunity Statement

We know the communities we serve are diverse. We recognise that creativity comes from diversity, not similarity. We are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. South East Water is dedicated to equal opportunities and fair treatment for all through recruitment, employment and career progression.