Evening Customer Service Advisor in Snodland

Are you looking for a new opportunity that fits with other commitments? Are you someone who is highly motivated and enjoys working towards goals? If so, this is an opportunity that you won't want to miss. We understand that people often have other commitments in addition to work, so we offer part-time positions with flexible hours. You must be able to work at least 17 hours each week. This can be spread across a minimum of 3 set evenings per week from 17:00 - 21:00 and working each Saturday from 08:00 - 13:00.

You would need to be able to join our induction programme which runs from Tuesday 8th September for the first 6 weeks between 17:00 - 21:00 Tuesday to Friday and Saturday 08:00 - 13:00. You would then move to part-time evening/Saturday hours once your training has been completed with fixed shift patterns - days to be agreed. This role is a target-driven role with lots of variety.

Main responsibilities:

• Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
• Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
• Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Attend and contribute to team meetings with team, peers and colleagues.
• Be part of a standby rota during emergency periods.

You’ll need:

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Commitment to providing excellent customer service.
• Dedication to finding the best solutions to problems.
• Excellent computer abilities.
• Outstanding writing and vocal communication abilities.

It will be a bonus if you have:

• Previous customer service / call centre experience would be advantageous.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

To apply for this position, please submit your CV on our careers website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package: £11,923 starting salary (pro rata for 17hrs p/week) + bonus