At a Glance
- Tasks: Coordinate developer services, manage enquiries, and ensure high-quality standards.
- Company: Join South East Water, a diverse and inclusive organisation.
- Benefits: Generous pension scheme, flexible holidays, paid volunteering days, and health cash plan.
- Other info: Enjoy excellent career progression and a supportive work environment.
- Why this job: Make a real impact while growing your career in a meaningful role.
- Qualifications: GCSE Maths and English, customer service experience, and strong attention to detail.
Are you organised, attentive to detail, and able to coordinate effectively to keep services running? Can you provide excellent customer service? If so, you'll want to learn more about this opportunity.
In this Developer Services Coordinator role, you will handle the design, coordination, reporting, and financial aspects of new mains, diversions, and services. A high level of organisation and attention to detail is crucial, as you will process payments and developer enquiries, update logging systems, and maintain an overview of departmental work. Your coordination skills will be essential for allocating tasks during team absences and liaising with internal departments to ensure designs, estimates, and delivery happen on time. Previous customer-facing experience is required to seamlessly handle D-Mex communications, manage enquiries and complaints across all channels, and drive developer satisfaction. Desirable technical and analytical skills will help you hit the ground running as you coordinate department activities and perform quality checks.
Main responsibilities:
- Overseeing all aspects related to Developer Services, ensuring high quality standards.
- Carrying out investigations and site meetings with developers, highways authorities, environmental assessors, and archaeologists to plan the most optimum route for new mains.
- Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
- Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions, and services infrastructure.
- Processing payments for all sites, diversion, and connections relating to schemes being managed by Developer Services.
- Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
- Ensuring that all work is covered in the event of holidays, sickness, or any other absence.
- To update the departmental logging system and companies work management system.
- Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
- Building and managing relationships with developers and ensuring high quality of work and standards are met.
- Occasional attendance on bottled water stations as and when required.
You'll need:
- Achieved GCSE Maths and English at Grade 4/C (or equivalent).
- Customer service experience.
- Good attention to detail and problem-solving abilities.
- Ability to coordinate and manage priorities well.
- Technical and regulatory knowledge desirable.
- Previous experience in utility sector desirable but not essential.
Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion, and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment, and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
To apply for this position, please submit your CV on our careers website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package: £30,073.20 p.a
Developer Services Coordinator in Snodland employer: South East Water
At South East Water, we pride ourselves on being an exceptional employer that values collaboration and diversity. As a Cost Controller, you will not only play a crucial role in managing multi-million pound projects but also benefit from a supportive work culture that prioritises employee growth through comprehensive training and a generous benefits package, including a stakeholder pension scheme and flexible leave options. Join us in making a meaningful impact in the communities we serve while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Services Coordinator in Snodland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South East Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South East Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Developer Services Coordinator in Snodland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South East Water:Your cover letter is your chance to shine! Tell us why you want to work at South East Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South East Water!
How to prepare for a job interview at South East Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
