At a Glance
- Tasks: Lead the technical setup and optimisation of our Cornerstone LMS for a major regulatory project.
- Company: Join South East Water, committed to diversity and inclusion in the workplace.
- Benefits: Enjoy 5 weeks holiday, flexible leave, health cash plan, and a generous pension scheme.
- Other info: Mentor junior colleagues and enjoy excellent career progression opportunities.
- Why this job: Make a real impact on water quality training while growing your technical skills.
- Qualifications: Degree in IT or related field; Cornerstone OnDemand certification preferred.
We are seeking a Cornerstone LMS Lead to drive the technical configuration, audit, and optimisation of our Cornerstone OnDemand platform in support of a major Drinking Water Inspectorate (DWI) regulatory project. You will be responsible for mapping, building, and delivering mandatory training and compliance competencies for approximately 150 critical water quality roles. In this technical lead position, you will resolve legacy configuration issues, establish data cleanliness best practices, optimise our Workday integration, and enhance technical training management on TAP. Working alongside dedicated Subject Matter Experts who manage stakeholder negotiation, your focus will be purely on evaluating technical feasibility and executing robust system solutions. Additionally, you will mentor a junior colleague, guiding their technical development and delegating routine administration to build internal team capability.
Main responsibilities:
- System Audit & Maintenance
- Conduct a full, ground-up audit of Cornerstone to identify configuration errors, operational inefficiencies, and root causes of performance issues.
- Take technical leadership of complicated system errors to implement high-standard internal fixes, significantly enhancing the effectiveness of day-to-day platform workflows.
- Perform routine and general system cleanup, including archiving or deactivating obsolete content, maintaining data cleanliness, and optimising system health.
- Compliance Hub & Complex Training Configurations
- Scope out the requirements and present an assessment to a technical Lead whether the business should progress with a transition of training assignments from the current Learning Assignment Tool (LAT) / event-based curricula to the new role-based Compliance Hub.
- Establish standardized processes and configure technical system architectures to facilitate automated, role-based assignment of training and robust tracking of organizational compliance.
- Develop and execute a phased transition plan to implement the Compliance Hub (or other chosen method) without disrupting ongoing compliance requirements.
- Configure complex, highly specific training rules and prerequisites (e.g., equipment or mask parameter requirements for confined space safety training).
- Competency & Career Automation
- Review Cornerstone's built-in competency mechanisms to automate career progression schemes currently managed manually.
- Programme functionality to support operational schemes and general competency.
- Review and build both out-of-the-box and custom reports to ensure zero setup mismatches or reporting errors.
- Configure, test, and verify the annual review system ('I reviews') ahead of company-wide performance cycles.
- Mentorship & Capability Building
- Train, and mentor a Junior Cornerstone Specialist, fostering their technical growth, platform expertise, and problem-solving capabilities.
- Gradually delegate routine system maintenance, user support escalation, basic reporting, and standard administrative tasks to the junior team member as their skills develop.
- Review and audit configurations, reports, and system updates performed by the junior specialist to maintain operational excellence and data integrity.
- System Integration & Technical Support
- Monitor, test, and maintain robust communication and data flow between Workday (HR System) and Cornerstone.
- Consult with internal technical leads to understand, plan, and troubleshoot technical details regarding integrations and automated workflows.
You'll need:
- Degree level qualification in Information Technology, Human Resources, Business Information Systems, or equivalent practical experience.
- Cornerstone OnDemand (CSOD) Certified Administrator status is strongly preferred.
- Deep technical expertise in Cornerstone modules (Learning, Performance, Core, LAT, Competencies).
- Ability to coach technical concepts, break down complex tasks, and train less experienced administrators effectively.
- High analytical acumen to audit existing setups, isolate root causes, and implement best practice solutions.
- Ability to translate complex operational matrices into functional system logic and workflow rules.
- Advanced skills in building standard, custom, and calculated reporting fields within LMS platforms.
- Strong hands-on experience auditing, configuring, and optimising a Cornerstone OnDemand environment.
- Experience leading platform transitions, such as moving from traditional curricula/LAT tools to role-based compliance systems.
- Proven experience replacing manual tracking mechanisms with automated system workflows and competency rules.
- Demonstrated experience mentoring, training, or delegating work to junior system administrators or technical team members.
Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package: Starting from £45,000 p.a. (dependent on experience)
Cornerstone Learning Management System (LMS) Lead in Snodland employer: South East Water
At South East Water, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a work culture where creativity thrives. As a Delivery Plan Lead, you will benefit from a comprehensive package including a generous pension scheme, flexible holiday options, and opportunities for professional growth, all while contributing to meaningful projects that impact our communities. Join us in a role that not only challenges you but also allows you to make a real difference in the water sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cornerstone Learning Management System (LMS) Lead in Snodland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what South East Water values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges South East Water might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at South East Water!
✨Direct Apply to South East Water
Let's not forget to apply directly through the South East Water website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cornerstone Learning Management System (LMS) Lead in Snodland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at South East Water.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at South East Water. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at South East Water
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
