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- Tasks: Process samples and materials, ensuring timely delivery and accurate data entry.
- Company: Join South East Water, a company dedicated to quality and community.
- Benefits: Enjoy 5 weeks holiday, flexible leave, and a great pension scheme.
- Why this job: Be at the heart of laboratory operations and make a real impact.
- Qualifications: A-levels or equivalent, with previous lab or admin experience preferred.
- Other info: Work in a diverse and inclusive environment with excellent career growth.
Do you have administrative or laboratory experience? Are you able to provide excellent customer service? Can you manage your time effectively? If this sounds like you, then you will want to learn more about this opportunity.
In this role as Laboratory Services Analyst, you will ensure that all samples and materials are received and processed promptly on arrival at the laboratory in accordance with the Laboratory Management System. You will also assist in other service tasks within the laboratory and provide a technical service to South East Water and commercial customers.
Previous laboratory or administrative experience is essential, as you will be maintaining electronic records and adhering to laboratory health and safety and compliance standards. You will work to set deadlines and are happy managing your time to ensure key tasks are completed on time. This is a great opportunity to share your suggestions for improvements on efficiency and quality, whilst also developing your own analytical laboratory skills. Excellent customer service is key, as you will act as a front of house contact for our commercial customers and stay in regular contact with them. Your clear and professional communication style will allow you to liaise effectively with senior staff and the general Water Quality department on any technical or quality issues.
This role is working 37 hours per week in a 4 on, 4 off pattern, with no set days. You will work a shift of 4pm - 12am and receive a 15% shift allowance. This is an exciting time to join South East Water, as we are expanding our laboratory operations, and you will be at the heart of the action. If you are ready to get stuck in and make an impact, apply today.
Main responsibilities:- Processing all samples and deliveries that arrive at the laboratory on time.
- Ensuring data is accurately entered into the Laboratory Information Management System.
- Completing customer bottle requests and ensuring reusable items are properly maintained and available when needed.
- Communicating with senior members of staff on any quality/technical issue as well as with other members of the Water Quality Department and Commercial Customers.
- Maintaining day to day contact with commercial customers and other South East Water employees as front of house contact for commercial customers.
- Offering suggestions for improvements to methods and processes that will improve efficiency, flexibility & quality while developing analytical knowledge and other Laboratory & Water Quality skills.
- Always maintaining good laboratory practice and housekeeping.
- Educated to A-level or equivalent standard. An undergraduate degree in a relevant subject is desirable.
- Good numeracy, literacy and computer skills.
- A scientific background.
- Previous laboratory or administrative experience.
- Good time management, communication and customer service skills.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all through your recruitment, employment and career progression with South East Water.
Benefits package:- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
To apply for this position, please submit your CV on our careers website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:£20,434.04 + 15% shift allowance (4 on 4 off pro rata)
Laboratory Services Analyst employer: South East Water
Contact Detail:
South East Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Services Analyst
✨Tip Number 1
Get to know the company! Research South East Water and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with customers and senior staff, being clear and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your time management skills! Prepare examples of how you've effectively managed deadlines in previous roles. This will demonstrate your ability to handle the fast-paced environment of the laboratory.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining South East Water.
We think you need these skills to ace Laboratory Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant laboratory or administrative experience. We want to see how your skills match the role of Laboratory Services Analyst, so don’t be shy about showcasing your customer service and time management abilities!
Show Off Your Communication Skills: Since you'll be liaising with commercial customers and senior staff, it's important to demonstrate your clear and professional communication style in your application. Use examples that reflect your ability to handle technical issues and maintain good relationships.
Be Specific About Your Experience: When detailing your previous roles, focus on specific tasks that relate to the responsibilities of this job. Mention any experience you have with laboratory health and safety standards or data management systems, as these are key for us.
Apply Through Our Website: We encourage you to submit your application through our careers website. It’s the best way for us to receive your CV and ensures you’re considered for this exciting opportunity at South East Water!
How to prepare for a job interview at South East Water
✨Know Your Stuff
Make sure you brush up on your laboratory and administrative experience. Be ready to discuss specific examples of how you've managed samples, maintained records, or improved processes in previous roles. This will show that you understand the responsibilities of a Laboratory Services Analyst.
✨Customer Service is Key
Since you'll be the front of house contact for commercial customers, practice how you would handle customer inquiries or issues. Think of scenarios where you provided excellent service and be prepared to share these during the interview. A friendly and professional communication style will go a long way!
✨Time Management Matters
This role requires effective time management, so come prepared with examples of how you've successfully met deadlines in the past. You might want to mention any tools or techniques you use to stay organised and ensure tasks are completed on time.
✨Show Your Analytical Skills
As this position involves developing analytical laboratory skills, be ready to discuss any relevant coursework or projects. Highlight your scientific background and how it relates to the role. If you have suggestions for improving efficiency or quality, don’t hesitate to share them—this shows initiative and a proactive mindset!
