At a Glance
- Tasks: Lead projects to streamline operations and enhance compliance in our Water Supply network.
- Company: Join South East Water, a forward-thinking company committed to innovation and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, flexible leave, and wellness perks.
- Other info: Embrace a culture of inclusion and growth with excellent career progression opportunities.
- Why this job: Make a real difference by improving processes and leading a dynamic team.
- Qualifications: Strong communication skills and experience in project management are essential.
The predicted salary is between 50000 - 50000 € per year.
Are you a methodical problem-solver who thrives on turning complex workflows into seamless operations? We are looking for a Process Improvement Manager to drive excellence, innovation, and rigorous compliance across our Water Supply network. As our Process Improvement Manager, you will be the architect of operational efficiency. You won’t just be maintaining the status quo; you’ll be constructively challenging it. From leading high-stakes workstreams within our DWI Transformation Programme to overseeing a team of Process Leads, your mission is to ensure our technical documentation and frontline compliance are world-class.
Main Responsibilities
- Strategic Project Leadership: Take full accountability for a diverse portfolio, including Site Operating Manuals, Standard Operating Procedures (SOPs), and DMA contingency plans.
- DWI Transformation: Lead critical workstreams focused on General Site Duties, Treatment Works contingency, and Service Reservoir/Booster site manuals.
- Innovation & CI Lead: Act as the primary champion for continuous improvement in Water Supply, identifying inefficiencies and designing creative, high-impact solutions.
- Compliance & Audit: Design and execute a robust internal audit program to ensure frontline adherence to company policies and regulatory standards.
- Team Mentorship: Lead and develop a team of Process Leads, maintaining rigorous quality control over all technical outputs.
- Stakeholder Influence: Serve as the bridge between internal teams and external stakeholders, reporting on milestones and real-world business benefits.
What You’ll Bring
You are a rare blend of technical discipline and innovative thinking. You understand that behind every successful operation is a set of crystal-clear instructions and a culture of accountability.
Your Toolkit:
- The Communicator: You can translate complex technical workflows into accessible SOPs and training modules that anyone can follow.
- The Project Pro: You’ve managed projects from discovery and scoping through to post-launch evaluation, hitting deadlines even when the pressure is on.
- The Regulatory Expert: You have a proven track record of working within strict statutory and regulatory frameworks.
- The Mindset: You are curious, methodical, and highly organised with an uncompromising eye for detail.
Experience & Qualifications
- A strong standard of secondary education with excellent numeracy and literacy skills.
- Proven experience in managing teams and high-level project portfolios.
- Exceptional written and verbal communication skills.
- Demonstrated ability to plan, execute, and sustain long-term operational initiatives.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package: Up to £50,000 + £6,492.29 car allowance
Process Improvement Manager in Kent employer: South East Water
At South East Water, we pride ourselves on being an employer that champions innovation and operational excellence within the Water Supply sector. Our inclusive work culture fosters diversity and creativity, providing employees with ample opportunities for professional growth and development. With a comprehensive benefits package, including a generous pension scheme and flexible leave policies, we ensure our team members feel valued and supported in their pursuit of meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Process Improvement Manager in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to their Water Supply network. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to process improvement and project management. Think about specific examples from your past experiences that demonstrate your skills and how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to improve water supply operations.
We think you need these skills to ace Process Improvement Manager in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Process Improvement Manager. Highlight your experience in managing projects and teams, and don’t forget to showcase your knack for turning complex workflows into clear, actionable steps.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven innovation and compliance in previous positions, and let your personality come through.
Showcase Your Communication Skills:As a Process Improvement Manager, communication is key. Make sure your application reflects your ability to translate technical jargon into simple terms. We want to see that you can create accessible SOPs and training modules!
Apply Through Our Website:Don’t forget to submit your application through our careers website! It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at South East Water
✨Know Your Processes Inside Out
As a Process Improvement Manager, you’ll need to demonstrate your understanding of complex workflows. Brush up on the specific processes relevant to the Water Supply network and be ready to discuss how you would improve them. Show that you can think critically about existing procedures and suggest innovative solutions.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or improve existing processes. Prepare examples from your past experience where you successfully led projects or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Since you'll be translating complex technical workflows into accessible SOPs, it’s crucial to demonstrate your communication prowess. Practice explaining intricate concepts in simple terms. You might even want to prepare a brief presentation on a process improvement idea to showcase your skills during the interview.
✨Emphasise Team Leadership and Mentorship
Highlight your experience in leading teams and mentoring others. Be prepared to discuss how you’ve developed team members in the past and how you plan to foster a culture of continuous improvement. This will show that you’re not just a manager but a leader who invests in their team's growth.
