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- Tasks: Manage our mains network and provide essential technical support to customers.
- Company: Join South East Water, a company dedicated to community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible leave options.
- Why this job: Gain hands-on experience while ensuring vital water supply for communities.
- Qualifications: Full driving licence, good education, and strong customer service skills required.
- Other info: Flexible shifts, training opportunities, and a supportive work environment.
The predicted salary is between 31337 - 39533 £ per year.
Are you a hands-on person looking for a clearer career path and a role where you can learn new skills? This isn’t just a job; it’s a career path. In this hands-on role, you’ll gain skills for life, solve complex problems, and be supported by our on the job training program. Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7. This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You’ll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly. We invest in our people, providing the training and development you need to build skills for life and move forward in your career.
Main Responsibilities:
- Day to day work is focused on keeping the network flowing and supporting our customers.
- Plan and prioritise your allocated work to make sure customer appointments are met.
- Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.
- Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.
- Accurately collect and record asset data and details of completed work, using systems like NOMAD & GIS.
- Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.
- Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.
What you’ll need:
- A full, clean manual driving licence.
- A good standard of secondary education, showing good numeracy and literacy skills.
- Strong Customer Service Skills.
- The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.
- Confident in using IT systems, data entry, and understanding of work management systems.
- Experience in handling customer complaints or queries.
The Work Pattern:
We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:
- Early: 07:00 am - 15:00 pm
- Day: 08:00 am - 16:00 pm
- Mid: 09:00 am - 17:00 pm
- Late: 11:00 am - 19:00 pm
You will also work Saturdays (07:00 am - 14:30 pm) on a scheduled basis.
Standby & Extra Earnings:
Once you are fully trained and confident in the role, you’ll join our out-of-hours standby rota. This ensures our customers/operations are supported around the clock and offers you a significant dip in the "extra pay" pot:
- Standby Allowance: Average of £1,800 per annum.
- Call-Out Pay: Additional overtime rates apply if you are called out during your standby shift.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
Compensation package: £31,337 to £39,533 depending on experience + company van + standby.
Distribution Technician in Hampshire employer: South East Water
Contact Detail:
South East Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Technician in Hampshire
✨Tip Number 1
Get to know the company! Research South East Water and understand their values, mission, and the role of a Distribution Technician. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role involves face-to-face interactions, think about how you can demonstrate your ability to handle customer queries and complaints effectively during interviews or networking events.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining South East Water and ready to take the next step in your career.
We think you need these skills to ace Distribution Technician in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Distribution Technician role. Highlight any hands-on experience, customer service skills, and technical knowledge that will make you stand out to us.
Show Your Passion: In your cover letter, let us know why you're excited about this opportunity. Share your enthusiasm for working in a hands-on role and how you see yourself growing with us in the water industry.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences shine through.
Apply Through Our Website: Don’t forget to submit your application via our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at South East Water
✨Know Your Stuff
Familiarise yourself with the core responsibilities of a Distribution Technician. Understand the importance of managing the mains network and providing technical support to customers. Brush up on your knowledge of water supply systems and any relevant regulations, as this will show your commitment to the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved complaints or queries effectively. This will demonstrate your ability to handle customer interactions with confidence and professionalism.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. They might ask how you would handle a mains shutdown or a customer complaint. Practise articulating your thought process clearly and logically, as this will highlight your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training programme, opportunities for career progression, or how the team collaborates on projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
