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- Tasks: Join our team to fix plumbing issues and promote water conservation across Hampshire, Berkshire, and Sussex.
- Company: South East Water, committed to sustainability and community impact.
- Benefits: Generous salary, flexible holidays, health cash plan, and paid volunteering days.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while championing eco-friendly practices.
- Qualifications: Level 2 City and Guild Plumbing Qualification and strong communication skills required.
The predicted salary is between 33500 - 38900 £ per year.
We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the Hampshire, Berkshire and Sussex region. Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?
In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.
You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.
Main Responsibilities:
- To take detailed records of the works for cost, measurement and quality.
- To produce detailed accurate records of as built details for completed schemes.
- To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.
- Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.
- Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.
- Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.
- Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and/or other methods of assessment.
- Deal with issues that arise in an effective manner seeking help when required.
- Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.
- Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
You'll need:
- Level 2 City and Guild Plumbing Qualification.
- Strong operational and industry knowledge and experience is essential.
- Effective communication and interpersonal Skills.
- Ability to work independently and meet deadlines.
It will be a bonus if you have:
- EUSR Water Hygiene Card.
- WIAPS approved Plumber.
- Level 3 City and Guild Plumbing qualification.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Salary from £33,500 - £38,900 p.a. (dependent on experience) (Additionally, £7500 average Standby Rota and Overtime earnings approx p.a.)
Waterlink Plumbing Technician in Farnborough employer: South East Water
Contact Detail:
South East Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waterlink Plumbing Technician in Farnborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South East Water. Understand their values, projects, and community involvement. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to plumbing and customer service. Think about how you can highlight your skills and experiences that align with the role. We want to hear about your passion for water conservation and how you can contribute to our mission.
✨Tip Number 3
Show off your personality! During the interview, let your friendly nature shine through. Remember, we’re looking for someone who can connect with customers and make their experience positive. Share stories that demonstrate your communication skills and ability to handle challenges.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Waterlink Plumbing Technician role.
We think you need these skills to ace Waterlink Plumbing Technician in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing skills and experience relevant to the Waterlink Plumbing Technician role. We want to see how your background aligns with our mission of water conservation and customer satisfaction.
Showcase Your Passion: In your cover letter, let us know why you're passionate about plumbing and water conservation. Share any personal experiences or projects that demonstrate your commitment to making a difference in customers' lives.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure to highlight your qualifications without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our careers website! This ensures we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at South East Water
✨Know Your Plumbing Stuff
Make sure you brush up on your plumbing knowledge before the interview. Be ready to discuss your experience with different systems, common issues, and how you approach problem-solving. This will show that you're not just skilled but also passionate about what you do.
✨Show Off Your Customer Skills
Since customer happiness is key for this role, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and how you handle queries or complaints effectively.
✨Be Eco-Conscious
As a water-saving champion, it’s important to demonstrate your commitment to sustainability. Familiarise yourself with water conservation techniques and be ready to discuss how you can help customers save water and money. This will align perfectly with the company's values.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.