At a Glance
- Tasks: Keep the water flowing and tackle real-world challenges daily.
- Company: Join a community-focused company dedicated to reliable water supply.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing perks.
- Other info: Flexible shifts, career growth opportunities, and a diverse work environment.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Valid driving licence and a passion for customer service.
The predicted salary is between 31819 - 38889 £ per year.
Summary
As a Distribution Technician, you'll be the person keeping the water flowing and ensuring our community receives a reliable, uninterrupted supply every single day.
In this hands-on, field-based role, no two days are ever the same.
You'll spend your time out on the front lines tackling real-world challenges-investigating sudden supply issues, fixing mains bursts, and stepping in as a supportive face for customers when things don't go to plan.
Whether you're attending scheduled appointments, running water quality tests, helping customers locate their water meters, or offering friendly advice, your daily work will make an immediate, positive impact.
- Main responsibilities
- Customer
Support: Attending customer appointments and carry out allocated work for them, responding to customer requests and offer general advice, water quality tests, and help locating water meters if needed.
- Network
Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies.
This role will also be carrying out regulation inspections on new build properties.
- Contractor Support: Raising requests via IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
- Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
- Health & Safety: Adhere to relevant Health and Safety legislation and Company policy.
- Take part in a Standby rota to provide out of hours support to the operational area.
- You’ll need - Skills / Qualifications / Experience
- A valid driving licence
- A passion for delivering excellent customer service: supporting customers with their complaints or queries
- The ability to take initiative, work well under pressure and have a keen interest in problem-solving
- Confident using IT and computers
- Previous Water Industry qualifications advantageous but not essential
- Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.
- The Work Pattern
We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:
Note: You will also work Saturdays (07:00 - 14:30) on a scheduled basis.
Standby & Extra Earnings
Once you are fully trained and confident in the role, you'll join our out-of-hours standby rota.
This ensures our customers and operations are supported around the clock, while offering you an excellent opportunity for boosted earnings:
- Standby Allowance: Average of £1,800 per annum.
- Call-Out Pay: Additional overtime rates apply if you are called out during your standby shift.
- Grow a career with a meaningful purpose
We know the communities we serve are diverse.
We recognise creativity comes from diversity not similarity.
That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity.
You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
Compensation package
- £32,527 to £41,035 p. a. (dependent on experience)
- #J-18808-Ljbffr
Distribution Technician in Farnborough employer: South East Water
At South East Water, we pride ourselves on being an exceptional employer that values collaboration and diversity. As a Cost Controller, you will not only play a crucial role in managing multi-million pound projects but also benefit from a supportive work culture that prioritises employee growth through comprehensive training and a generous benefits package, including a stakeholder pension scheme and flexible leave options. Join us in making a meaningful impact in the communities we serve while enjoying a fulfilling career in a dynamic environment.
