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- Tasks: Deliver exceptional customer service and solve problems for our valued customers.
- Company: Join a friendly, award-winning team at South East Water.
- Benefits: Enjoy competitive salary, bonuses, flexible leave, and wellness perks.
- Other info: Participate in fun team events and make a difference in your community.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; customer service skills preferred.
The predicted salary is between 25948 - 25948 £ per year.
Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up. This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.
No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.
The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.
Previous call centre experience is preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.
In our vibrant, friendly call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.
Main responsibilities:
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
You’ll need:
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Commitment to providing excellent customer service
- Dedication to finding the best solutions to problems
- Excellent computer abilities
- Outstanding writing and vocal communication abilities
It will be a bonus if you have:
- Previous customer service / call centre experience would be advantageous
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
£25,948.87 starting salary + bonus
Customer Service Advisor employer: South East Water
Contact Detail:
South East Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South East Water. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer situations, like billing issues or service complaints. Being able to demonstrate your problem-solving skills during the interview will really set you apart from the crowd.
✨Tip Number 3
Show off your communication skills! Whether it's through your body language or how you articulate your thoughts, make sure you're coming across as warm and approachable. Remember, this role is all about making customers feel valued and understood.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that warmth and commitment!
Tailor Your CV to the Role: Make sure your CV highlights relevant experience, especially if you've worked in customer-facing roles before. Use keywords from the job description to show us you understand what we're looking for. It helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your skills and experiences that match the role.
Apply Through Our Website: Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at South East Water
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle common scenarios, like dealing with a frustrated customer or resolving billing issues. This shows that you understand the role and are prepared to make customers feel valued.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems for customers. Highlight your ability to think on your feet and find effective solutions, as this is crucial in a fast-paced environment.
✨Demonstrate Your Team Spirit
Since teamwork is key in this role, be ready to talk about how you've collaborated with others in previous jobs. Share specific instances where you helped a colleague or contributed to a team goal, showing that you're a team player who enhances the working environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.