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- Tasks: Help customers with water bills, refunds, and supply issues in a dynamic environment.
- Company: Join South East Water, a diverse and inclusive company dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, bonuses, flexible leave, and a vibrant workplace culture.
- Why this job: Kickstart your career in a supportive team with opportunities for growth and development.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; customer service experience is a plus.
- Other info: Participate in fun team events and paid volunteering days to support causes you care about.
The predicted salary is between 24810 - 31010 £ per year.
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won\’t want to pass up… This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer\’s point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You\’ll help customers with water bills, refunds, payment plans, and occupant changes. You\’ll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 – 19:00, and Saturday, 08:00 – 13:00. You\’ll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you\’ll have experience in a customer facing or customer focused position. You\’re eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you\’ll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You\’ll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.You\’ll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilitiesIt will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageousEmployees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That\’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career\’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you\’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £24,810.59 starting salary + bonus
Customer Service Advisor employer: South East Water
Contact Detail:
South East Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to water services. Understanding issues like billing, refunds, and supply problems will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your problem-solving skills by role-playing different customer interactions. This will prepare you to handle various situations effectively and show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Highlight your ability to work towards targets in previous roles. Be prepared to discuss specific examples of how you've met or exceeded goals, as this aligns perfectly with the expectations for this position.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since building relationships with colleagues is crucial in this role, be ready to share experiences where you've successfully worked as part of a team to achieve a common goal.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or any customer-facing roles. Emphasise skills like problem-solving, communication, and your ability to meet targets, as these are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team at South East Water.
Highlight Relevant Skills: In your application, clearly outline your GCSE Maths and English qualifications, as well as any additional skills that align with the job description, such as computer abilities and communication skills.
Show Enthusiasm for the Role: Express your eagerness to learn and grow within the company. Mention your commitment to providing excellent customer service and your willingness to adapt to the dynamic environment of the call centre.
How to prepare for a job interview at South East Water
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, even if they weren't in a call centre.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide effective solutions, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research South East Water and understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Communication Skills
Since outstanding communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your verbal and written communication skills.
