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- Tasks: Provide top-notch customer service and solve water supply issues for business customers.
- Company: Join South East Water, a leader in essential wholesale water services.
- Benefits: Enjoy 5 weeks holiday, flexible leave, health cash plan, and a stakeholder pension scheme.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Be the vital link in keeping water services flowing smoothly while making a real impact.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; strong communication and multitasking skills.
The predicted salary is between 25948 - 25948 £ per year.
Are you a customer service professional looking for a role where your speed, accuracy, and problem‑solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service Desk Advisor to join our team at South East Water. Our Wholesale Service Desk helps solve problems for customers experiencing issues with their water supply, such as no water, low pressure, or taste/odor problems. You will be at the heart of our service operation, supporting business customers during emergencies and working between different systems to make quick decisions.
Main Responsibilities
- Ensure an excellent standard of customer service to Business Retailers by assisting in data enquiries.
- Collaborate with meter readers and act on findings to ensure correct data is recorded and sent to the Market.
- Maintain focus on balanced scorecard objectives and adhere to wholesale processes, data protection, and regulatory compliance.
- Use information and resources to keep skills and knowledge up to date and continuously develop them.
- Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator.
- Take ownership of any rejected transactions and correct them within the agreed SLA.
- Build relationships with peers and colleagues to enhance teamwork, resolve non‑household customer queries and ensure successful productivity.
- Attend and contribute to team meetings with peers.
Required Skills
- Achieved GCSE Maths and English at Grade 4/C (or equivalent).
- Strong communication skills suitable for an extremely busy working environment.
- Ability to make quick decisions and multitask.
- Strong computer skills and ability to flex between a high number of different systems.
- Excellent written and verbal communication.
- Strong customer service focus with determination to resolve customer issues.
Benefits
- Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
Equity, Diversity & Inclusion
We know the communities we serve are diverse. We recognise that creativity comes from diversity, not similarity. We are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity, and we provide equal opportunities and fair treatment for all throughout recruitment, employment and career progression with South East Water.
Compensation
£25,948.86 + £150 per month depending on performance (after probation has been passed)
Wholesale Service Desk NHH Advisor employer: South East Water UK
Contact Detail:
South East Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Desk NHH Advisor
✨Tip Number 1
Get to know the company! Research South East Water and understand their values, mission, and the services they provide. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer issues, think of scenarios where you had to resolve a problem quickly. Prepare some examples to share during your interview to demonstrate your ability to think on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and may even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Wholesale Service Desk NHH Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale Service Desk NHH Advisor role. Highlight your customer service experience and problem-solving skills, as these are key to making a real difference in our team.
Show Off Your Communication Skills: Since strong communication is crucial in this busy environment, use clear and concise language in your application. Give examples of how you've effectively communicated with customers or colleagues in the past.
Demonstrate Your Decision-Making Ability: We want to see how you handle quick decisions! Include instances where you've had to think on your feet or multitask effectively, especially in high-pressure situations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at South East Water UK
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the water industry. Be ready to discuss how you've handled difficult customer situations in the past and what strategies you used to resolve them.
✨Familiarise Yourself with the Role
Understand the key responsibilities of a Wholesale Service Desk Advisor. Think about how your skills in problem-solving and multitasking can help you excel in this role, and be prepared to give examples during the interview.
✨Showcase Your Communication Skills
Since strong communication is crucial, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where your communication made a difference in resolving an issue.
✨Demonstrate Your Decision-Making Ability
Be ready to discuss times when you had to make quick decisions under pressure. Highlight your ability to analyse information and act swiftly, as this will show that you can thrive in a busy environment like the one at South East Water.