Waterlink Scheduling Support

As a Waterlink Scheduling Support you will coordinate with customers and field teams to ensure the timely completion of work. This includes scheduling appointments, managing workloads for field staff and contractors, preparing daily work packs, organising and closing out street‑work notices to meet deadlines and avoid financial penalties, and liaising with various internal departments and plumbers to address customer needs and resolve complaints. You will also monitor and manage operational workloads using various systems, ensuring all scheduling tools are kept up to date and all completed work is quality‑checked, while reporting on performance metrics related to highways, commercial conversion and new connections.

Main Responsibilities

• Co‑ordinating works with customers, ensuring they are kept up to date with any changes or variations.
• Assigning field staff work based on operational and commercial requirements, work priorities and field team workloads.
• Preparing daily work information packs for contractors, gangs and plumbers.
• Ensuring all scheduling tools used are up to date with team briefs, training and annual leave, so schedules of customer appointments and management of resources are accurate.
• Organising reinstatement to meet deadlines set by customers and Street‑works notices.
• Arranging and closing street‑work notices in line with Highway requirements to prevent financial penalty.
• Liaising with field teams and plumbers to ensure customer needs are met.
• Ensuring all required plant and street‑works notices are in place.
• Reporting on operational & commercial requirements including but not limited to Highways performance (FPN, Defects, Sec 74), Commercial Conversion, CSL & New connection performance & KPIs.
• Liaising with South East Water departments to provide operational information, work progress and details to help resolve customer complaints.
• Utilising Maximo start centres and reports to monitor and manage operational and commercial workload, updating and correcting work orders as required.
• Using information and resources to ensure that skills & knowledge are kept up to date and continuously developed.
• Working as part of the Waterlink team to ensure all targets and objectives are met and supporting other areas of the department when required.

Skills / Qualifications / Experience

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Strong organisational and communication skills; able to work as part of a team under pressure in a fast‑paced environment.
• Strong customer service skills.
• Operational background, knowledge of Maximo, Business objects, Hi Affinity GIS/Geofield.
• Previous experience in a similar role desirable.

Benefits

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Recruitment

Apply for this position by submitting your CV on our careers website. You must have the legal right to work in the UK when you begin employment with South East Water. As part of the employment offer, you will need to pass background, identity and employment referencing checks. South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates unless explicitly invited by our HR Resourcing team; speculative CVs will not be acknowledged.

Compensation

Starting from £26,392 p.a.

Seniority Level Entry level

Employment type Full‑time

Job function Project Management and Information Technology

Industry Utilities