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- Tasks: Lead and mentor a team of plumbers, ensuring high-quality work and customer satisfaction.
- Company: Join South East Water, a diverse and inclusive water company dedicated to community service.
- Benefits: Enjoy flexible holidays, a generous pension scheme, health cash plan, and paid volunteering days.
- Other info: Full-time role with a salary up to £45,000, plus opportunities for career progression.
- Why this job: Be part of a supportive culture that values growth, creativity, and community impact.
- Qualifications: Strong plumbing experience, Level 2 Cities and Guild qualification, and effective communication skills required.
The predicted salary is between 36000 - 54000 £ per year.
Join to apply for the Waterlink Plumbing Team Leader role at South East Water UK
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Join to apply for the Waterlink Plumbing Team Leader role at South East Water UK
Summary:
As a Waterlink Plumbing Team Leader, you\’ll be responsible for overseeing our team\’s daily operations from start to finish.
Summary:
As a Waterlink Plumbing Team Leader, you\’ll be responsible for overseeing our team\’s daily operations from start to finish.
You\’ll use your expertise to guide plumbers through project initiation, planning, and execution, ensuring all work is completed efficiently and to the highest standards.
A key part of this role is to act as a mentor, providing hands-on support and training to help team members grow and develop their skills.
You\’ll be the point person for monitoring progress, troubleshooting issues, and making sure every customer interaction is handled with professionalism and a focus on satisfaction.
This role also includes a standby component to ensure our team can respond effectively to urgent needs. If you\’re a skilled plumber with a passion for leadership and a skill for mentoring, we encourage you to apply.
Main Responsibilities
- Lead, motivate, develop and appraise Waterlink plumbers to ensure they are fully motivated to achieve peak performance and meet the department\’s needs.
- To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.
- To liaise with the Scheduling Team to ensure work is planned efficiently to minimise downtime whilst making sure time is recorded accurately to the correct project.
- Develop and maintain key internal and external contacts to resolve customers problems and liaise with various departments to improve overall knowledge of the business.
- Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints.
- Attend quarterly teams’ briefs and other meetings as required, contribute where necessary to help the department achieve its targets whilst seeking to positively influence the progression and growth of the department.
- To manage and lead people in line with HR, H&S and business guidelines. This includes appraisals, bi-monthly 1-2-1s and absence reviews.
- Ensure field teams and plumbers are following department processes and policies and are expected to take responsibility for putting forward solutions when required.
- Monitor and assess field vehicle and plant condition, reporting issues when required.
- Identify new commercial opportunities providing estimates and quotations for future work and preparing jobs for closure where work has been completed.
- Monitor workloads to make sure there is no excessive backlog and contribute to decisions made regarding the level/reallocation of contract labour.
- Ensure all work is carried out in accordance with best practice and complies with all relevant regulations.
- Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
- To make informed and pragmatic decisions considering customer satisfaction, income and profit targets when making decisions.
You\’ll need:
Skills / Qualifications / Experience
- Strong operational experience and industry knowledge.
- Effective communication and interpersonal Skills
- Must be able to work under pressure and meet deadlines whilst working unsupervised whilst supervising others.
- Level 2 Cities and Guild Plumbing Qualification
It will be a bonus if you have:
Skills / Qualifications / Experience
- EUSR Water Hygiene Card
- WIAPS approved plumber
- Level 3 Cities & Guild Plumbing Qualification
- Knowledge of New Roads and Street
- Works Act 1991 is essential with
- NRASWA Supervisor Qualification
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
What can you expect from your recruitment?
- To apply for this position, please submit your CV on our career’s website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
up to £45,000 p.a. (dependent on experience)
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Waterlink Plumbing Team Leader employer: South East Water UK
Contact Detail:
South East Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waterlink Plumbing Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Plumbing Team Leader. Understanding the nuances of overseeing daily operations and mentoring team members will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees of South East Water. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you would fit into their team.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Highlighting specific examples where you've improved team performance will demonstrate your capability as a leader.
✨Tip Number 4
Stay updated on industry trends and regulations, especially those related to plumbing and water services. Showing that you're knowledgeable about current practices will set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Waterlink Plumbing Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plumbing and leadership. Emphasise any previous roles where you led a team or managed projects, as this is crucial for the Waterlink Plumbing Team Leader position.
Craft a Strong Cover Letter: In your cover letter, express your passion for plumbing and leadership. Mention specific examples of how you've mentored team members or improved operational efficiency in past roles. This will show South East Water that you're not just qualified, but also genuinely interested in the role.
Highlight Relevant Qualifications: Ensure you clearly list your plumbing qualifications, such as the Level 2 Cities and Guild Plumbing Qualification. If you have additional certifications like the EUSR Water Hygiene Card or NRASWA Supervisor Qualification, make sure these are prominently featured.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully communicated with team members and customers. This could include resolving conflicts, managing expectations, or leading team meetings.
How to prepare for a job interview at South East Water UK
✨Showcase Your Leadership Skills
As a Waterlink Plumbing Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring approach and how you’ve helped others develop their skills.
✨Understand Customer Needs
Since customer satisfaction is key in this role, be ready to discuss how you handle customer queries and complaints. Share specific instances where you went above and beyond to meet customer expectations, showcasing your problem-solving skills.
✨Familiarise Yourself with Regulations
Make sure you have a solid understanding of relevant regulations, such as the New Roads and Street Works Act 1991. Being able to discuss these regulations confidently will show that you're well-prepared for the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills under pressure. Think about past experiences where you had to make quick decisions, especially regarding health and safety or project management, and be ready to explain your thought process.