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- Tasks: Provide top-notch customer service and solve water supply issues for business customers.
- Company: Join South East Water, a vital player in essential wholesale water services.
- Benefits: Enjoy 5 weeks holiday, a generous pension scheme, and opportunities for growth.
- Other info: Dynamic team environment with a focus on teamwork and continuous development.
- Why this job: Be the key link in keeping water services running smoothly and make a real impact.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer service professional looking for a role where your speed, accuracy, and problem‑solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service Desk Advisor to join our team at South East Water. Our Wholesale Service Desk helps solve problems for customers experiencing issues with their water supply, such as no water, low pressure, or taste/odor problems. You will be at the heart of our service operation, supporting business customers during emergencies and working between different systems to make quick decisions.
Main Responsibilities
- Ensure an excellent standard of customer service to Business Retailers by assisting in data enquiries.
- Collaborate with meter readers and act on findings to ensure correct data is recorded and sent to the Market.
- Maintain focus on balanced scorecard objectives and adhere to wholesale processes, data protection, and regulatory compliance.
- Use information and resources to keep skills and knowledge up to date and continuously develop them.
- Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions and correct them within the agreed SLA.
- Build relationships with peers and colleagues to enhance teamwork, resolve non‑household customer queries and ensure successful productivity.
- Attend and contribute to team meetings with peers.
Required Skills
- Achieved GCSE Maths and English at Grade 4/C (or equivalent).
- Strong communication skills suitable for an extremely busy working environment.
- Ability to make quick decisions and multitask.
- Strong computer skills and ability to flex between a high number of different systems.
- Excellent written and verbal communication.
- Strong customer service focus with determination to resolve customer issues.
Benefits
- Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus.
Wholesale Service Desk NHH Advisor in Tonbridge employer: South East Water UK
Contact Detail:
South East Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Desk NHH Advisor in Tonbridge
✨Tip Number 1
Get to know the company! Research South East Water and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer issues, think of examples from your past experiences where you resolved a tricky situation. This will help you shine during those competency-based questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at South East Water and ready to dive into the role.
We think you need these skills to ace Wholesale Service Desk NHH Advisor in Tonbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Wholesale Service Desk Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've successfully resolved customer issues in the past. We want to see your problem-solving skills in action!
Keep It Clear and Concise: When writing your application, be clear and to the point. Avoid jargon and keep your sentences straightforward. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applications efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at South East Water UK
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the water industry. Be ready to discuss how you've handled difficult situations in the past and how you can apply those skills to ensure excellent service for business customers.
✨Familiarise Yourself with the Role
Take the time to understand the specific responsibilities of a Wholesale Service Desk NHH Advisor. Research common issues faced by customers, like low pressure or taste problems, and think about how you would approach resolving these issues quickly and effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to make quick decisions and multitask. Think of scenarios where you successfully resolved customer queries under pressure, as this will demonstrate your capability to thrive in a busy environment.
✨Emphasise Teamwork and Communication
Since collaboration is key in this role, be ready to discuss how you build relationships with colleagues and contribute to team success. Highlight any experiences where teamwork led to improved outcomes, especially in a customer service context.