At a Glance
- Tasks: Lead compliance initiatives and ensure top-notch training for technicians at South East Water.
- Company: Join South East Water, a company dedicated to high-quality service and professional standards.
- Benefits: Enjoy a generous pension scheme, 5 weeks holiday, and a supportive work environment.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all.
- Why this job: Make a real difference in water services while developing your leadership and compliance skills.
- Qualifications: Experience in compliance and project management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Are you a compliance expert with a passion for technical excellence and professional standards? At South East Water, we are committed to providing a high-quality service to our customers, and that starts with a highly skilled workforce. We are seeking an Operational Compliance Manager to spearhead our Competent Operator Schemes.
You will be the guardian of our professional standards, ensuring our Production and Network Technicians are trained, assessed, and certified to nationally recognised EUSR standards. From managing a team of Training Leads to leading our accreditation audits, you will ensure that every technician on the frontline has a 'Licence to Operate' that is second to none.
Main Responsibilities- Accreditation & Policy Leadership: Evaluate and align our 'Competent Operator' policies with industry best practices. You will lead the update of assessment documentation for Production and design brand-new accreditation processes for our Network (Distribution & Leakage) teams.
- Audit & Compliance Oversight: Establish a robust audit schedule to ensure South East Water retains its EUSR accreditation. You will be the primary lead for the ongoing audit framework.
- Team Management: Lead a dedicated team of Training Leads, ensuring consistency, quality, and rigor in how evaluations are conducted across the business.
- Data-Driven Strategy: Monitor competency data to identify skills gaps. You will take full ownership of developing technical training materials to address needs identified through audits or performance metrics.
- Systems Management: Maintain and oversee the 'Fluid Thinking' question banks, ensuring all content reflects the latest company procedures and industry regulations.
- Regulatory Discipline: A proven track record of working within strict statutory and regulatory frameworks (experience with EUSR standards is highly advantageous).
- Project Management: Experience managing projects from discovery and scoping through to execution and post-launch evaluation.
- Communication Skills: The ability to engage diverse audiences, build strong internal relationships, and produce high-quality audit reports.
- Technical Literacy: Proficient in Microsoft Office (Word, PowerPoint, Excel) or Google Workspace to manage assessment programmes and guidance materials.
- Organisational Excellence: A methodical approach with high attention to detail and the ability to deliver against deadlines despite obstacles.
- Education: A good standard of secondary education with demonstrated numeracy and literacy skills.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus.
Operational Compliance Manager in Tonbridge employer: South East Water UK
At South East Water, we pride ourselves on being an employer of choice, fostering a culture of inclusivity and professional growth. As an Operational Compliance Manager, you will not only lead a dedicated team but also enjoy a comprehensive benefits package, including a generous pension scheme and ample holiday allowance. Our commitment to diversity and equal opportunities ensures that every employee can thrive in a supportive environment while contributing to our mission of delivering exceptional service to the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Compliance Manager in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at South East Water on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for compliance and how you can contribute to our mission of providing top-notch service.
✨Tip Number 3
Practice common interview questions, especially those related to compliance and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Operational Compliance Manager in Tonbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with compliance and technical standards. We want to see how your skills align with the Operational Compliance Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:Since you'll be managing a team of Training Leads, it's crucial to demonstrate your leadership experience. Share examples of how you've successfully led teams or projects in the past, and how you ensured high standards were met.
Be Data-Driven:We love a candidate who can think analytically! Highlight any experience you have with data analysis, especially in identifying skills gaps or developing training materials based on performance metrics. This will show us you're ready to take ownership of our competency data.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at South East Water!
How to prepare for a job interview at South East Water UK
✨Know Your Compliance Stuff
Make sure you brush up on EUSR standards and any relevant regulatory frameworks. Being able to discuss these in detail will show that you're not just familiar with the basics, but that you truly understand the nuances of compliance.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed from start to finish. Highlight your ability to navigate challenges and deliver results, as this role requires someone who can handle complex processes and ensure everything runs smoothly.
✨Engage with Your Team Management Experience
Be ready to talk about your experience leading teams, especially in training or compliance contexts. Share specific instances where you ensured consistency and quality in evaluations, as this is crucial for the Operational Compliance Manager role.
✨Demonstrate Data-Driven Decision Making
Think of examples where you've used data to identify skills gaps or improve processes. This will show that you can take ownership of developing training materials and strategies based on real insights, which is key for this position.
