At a Glance
- Tasks: Investigate meter data issues and ensure smooth installations across the South East.
- Company: Join South East Water, a leader in smart metering solutions.
- Benefits: Enjoy 5 weeks holiday, flexible leave, and a great pension scheme.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Be the face of innovation while helping customers understand smart technology.
- Qualifications: Good numeracy and literacy skills; customer service experience is a plus.
The predicted salary is between 27164 - 27164 £ per year.
In this role, you’ll be reporting to the Delivery and Assurance Lead within our Smart Metering Team, playing a vital part in helping us deliver the most efficient rollout possible. As our Smart Metering Field Officer, you'll focus on investigating and resolving meter data discrepancies, and you'll help us figure out whether a meter exchange is straightforward or a bit more complex. Because this is a field-based role, you’ll be out and about driving between different sites across the South East Water Area, giving you plenty of opportunities to meet and chat with our customers face‑to‑face.
Responsibilities
- Walk planned installation routes ahead of the external partner to identify and resolve "skip" jobs (e.g., unknown locations, long‑unread meters, or proof of supply issues).
- Investigate and resolve access or location barriers; escalate complex issues to internal teams if immediate resolution isn't possible.
- Update internal systems with precise data to ensure the meter exchange team can complete all assigned installs without delay.
- Open meter pits to classify exchanges as "easy" or "complex."
- Perform basic on‑site work to convert "complex" exchanges into "easy" installs where possible.
- Capture and upload high‑quality photographs to document work, site conditions, and asset information.
- Investigate meters failing to connect to the network, performing manual activations or collaborating with third‑party partners to resolve technical faults.
- Conduct face‑to‑face follow‑up visits with customers to verify supply and explain the metering process professionally.
- Attend sites to manage customer complaints or address objections to smart technology.
- Act as a subject matter expert to provide reassurance regarding smart meter safety, benefits, and technology.
- Serve as the professional face of South East Water, maintaining high standards of customer service and representation.
- Ensure all field activities strictly follow company policies, industry regulations, and health and safety guidelines.
Qualifications
- Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills.
- Self‑motivated and organised to plan the working day independently.
- A keen eye and a good investigative approach to look into the root cause of an issue and implement a solution where necessary.
- Excellent communication and interpersonal skills with a calm, empathetic approach to speak to our customers and provide the best service that we can.
- Previous experience of dealing with customers face to face.
- Good knowledge of water meters and an understanding of the meter exchange process.
- Full, clean UK Driving Licence essential.
Employees must be flexible and prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
Benefits
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
Compensation up to £27,164 p.a. plus Company Van.
Equal Opportunities
We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Smart Metering Field Officer employer: South East Water UK
At South East Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Smart Metering Field Officer, you'll enjoy competitive benefits such as a generous pension scheme, flexible holiday options, and opportunities for personal growth while engaging directly with our customers across the South East. Join us to make a meaningful impact in the community while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Metering Field Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South East Water. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Smart Metering Field Officer, especially your customer service experience and problem-solving abilities.
✨Tip Number 3
Show off your soft skills! In this role, communication is key. Be ready to share examples of how you've successfully dealt with customers face-to-face and resolved issues. Highlight your calm and empathetic approach!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Smart Metering Field Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Smart Metering Field Officer role. We want to see how you can help us tackle meter data discrepancies and engage with customers effectively.
Show Off Your Communication Skills:Since this role involves a lot of face-to-face interaction, let your written application reflect your excellent communication skills. Use clear and concise language to demonstrate your ability to explain complex concepts simply, just like you would with our customers.
Highlight Your Investigative Approach:We’re looking for someone with a keen eye for detail and a knack for problem-solving. In your application, share examples of how you've successfully investigated issues in the past and what steps you took to resolve them.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Smart Metering Field Officer position. We can’t wait to hear from you!
How to prepare for a job interview at South East Water UK
✨Know Your Stuff
Make sure you brush up on your knowledge of water meters and the meter exchange process. Being able to discuss specifics will show that you're genuinely interested in the role and understand what it entails.
✨Show Off Your People Skills
Since this role involves face-to-face interactions with customers, practice how you'll communicate effectively and empathetically. Think about examples from your past experiences where you've successfully resolved customer issues or complaints.
✨Plan Your Route
As a Smart Metering Field Officer, you'll be driving between different sites. Familiarise yourself with the South East Water Area and plan potential routes. This will not only help you feel more confident but also demonstrate your organisational skills.
✨Be Ready for Problem-Solving
Prepare to discuss how you would handle various scenarios, such as access barriers or technical faults. Think through your investigative approach and be ready to share examples of how you've tackled similar challenges in the past.
