At a Glance
- Tasks: Lead projects to improve workflows and ensure compliance in our Water Supply network.
- Company: Join a forward-thinking water company committed to innovation and diversity.
- Benefits: Generous pension scheme, flexible holidays, health benefits, and wellbeing support.
- Other info: Embrace a culture of inclusion and creativity while advancing your career.
- Why this job: Make a real impact by driving operational excellence and mentoring a dynamic team.
- Qualifications: Strong communication skills and experience in project management and team leadership.
The predicted salary is between 50000 - 60000 £ per year.
Are you a methodical problem-solver who thrives on turning complex workflows into seamless operations? We are looking for a Process Improvement Manager to drive excellence, innovation, and rigorous compliance across our Water Supply network. As our Process Improvement Manager, you will be the architect of operational efficiency. You won’t just be maintaining the status quo; you’ll be constructively challenging it. From leading high-stakes workstreams within our DWI Transformation Programme to overseeing a team of Process Leads, your mission is to ensure our technical documentation and frontline compliance are world-class.
Main Responsibilities
- Strategic Project Leadership: Take full accountability for a diverse portfolio, including Site Operating Manuals, Standard Operating Procedures (SOPs), and DMA contingency plans.
- DWI Transformation: Lead critical workstreams focused on General Site Duties, Treatment Works contingency, and Service Reservoir/Booster site manuals.
- Innovation & CI Lead: Act as the primary champion for continuous improvement in Water Supply, identifying inefficiencies and designing creative, high-impact solutions.
- Compliance & Audit: Design and execute a robust internal audit program to ensure frontline adherence to company policies and regulatory standards.
- Team Mentorship: Lead and develop a team of Process Leads, maintaining rigorous quality control over all technical outputs.
- Stakeholder Influence: Serve as the bridge between internal teams and external stakeholders, reporting on milestones and real-world business benefits.
What You’ll Bring
You are a rare blend of technical discipline and innovative thinking. You understand that behind every successful operation is a set of crystal-clear instructions and a culture of accountability.
Your Toolkit
- The Communicator: You can translate complex technical workflows into accessible SOPs and training modules that anyone can follow.
- The Project Pro: You’ve managed projects from discovery and scoping through to post-launch evaluation, hitting deadlines even when the pressure is on.
- The Regulatory Expert: You have a proven track record of working within strict statutory and regulatory frameworks.
- The Mindset: You are curious, methodical, and highly organised with an uncompromising eye for detail.
Experience & Qualifications
- A strong standard of secondary education with excellent numeracy and literacy skills.
- Proven experience in managing teams and high-level project portfolios.
- Exceptional written and verbal communication skills.
- Demonstrated ability to plan, execute, and sustain long-term operational initiatives.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
If this sounds like the opportunity you’re looking for, apply now!
Process Improvement Manager employer: South East Water UK
At South East Water, we pride ourselves on being an employer that champions innovation and operational excellence within the Water Supply sector. Our inclusive work culture fosters diversity and creativity, ensuring that every team member has the opportunity to grow and develop their skills while contributing to meaningful projects that impact our communities. With a comprehensive benefits package, including a generous pension scheme and flexible leave options, we are committed to supporting our employees' wellbeing and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Process Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of examples from your past experiences that showcase your problem-solving abilities and how you've driven process improvements.
✨Tip Number 3
Show your passion for continuous improvement! During interviews, share your ideas on how you would tackle inefficiencies in their processes. This will demonstrate your proactive mindset and innovative thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Process Improvement Manager
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:When you're writing your application, make sure to highlight your methodical approach to problem-solving. We want to see how you've tackled complex workflows in the past and turned them into seamless operations. Use specific examples to demonstrate your skills!
Be Clear and Concise:Remember, clarity is key! We’re looking for someone who can translate complex technical workflows into accessible documents. Keep your language straightforward and avoid jargon where possible. This will show us you can communicate effectively with diverse teams.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Process Improvement Manager role. Highlight relevant experience and skills that align with our job description. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at South East Water UK
✨Know Your Processes Inside Out
As a Process Improvement Manager, you’ll need to demonstrate your understanding of complex workflows. Before the interview, familiarise yourself with common operational processes and think about how you would improve them. Be ready to discuss specific examples where you've successfully implemented changes.
✨Showcase Your Project Management Skills
Prepare to talk about your experience managing projects from start to finish. Highlight any high-stakes workstreams you've led, especially those that align with the DWI Transformation Programme. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Communicate Clearly and Confidently
Since you'll be translating complex technical workflows into accessible SOPs, practice explaining intricate concepts in simple terms. During the interview, focus on clear communication and ensure you articulate your thoughts well. This will showcase your ability to be an effective communicator.
✨Emphasise Your Continuous Improvement Mindset
Be prepared to discuss how you identify inefficiencies and design innovative solutions. Share examples of past experiences where your creative thinking led to significant improvements. This will demonstrate your alignment with the company’s goal of driving excellence and innovation.
