Laboratory Services Analyst

Overview Summary: Do you have strong administrative skills and attention to detail? Are you able to provide excellent customer service? Can you manage your time effectively?
If this sounds like you, then you’ll want to learn more about this opportunity… We want to be the water company people want to be supplied by and want to work for.
In this role as Laboratory Services Analyst, you will ensure that all samples and materials are received and processed promptly on arrival at the laboratory in accordance with the Laboratory Management System. You will also assist in other service tasks within the laboratory and provide a technical service to South East Water and commercial customers.
Previous administrative experience is essential, as you will be maintaining electronic records and ensuring information is accurate. Some experience in a laboratory environment may be helpful, as you will be adhering to laboratory health and safety and compliance standards, but this isn’t necessary. You will work to set deadlines and are happy managing your time to ensure key tasks are completed on time. This is a great opportunity to share your suggestions for improvements on efficiency and quality, whilst also developing your own analytical skills.
Excellent customer service is key, as you will act as a front of house contact for our commercial customers and stay in regular contact with them. Your clear and professional communication style will allow you to liaise effectively with senior staff and the general Water Quality department on any technical or quality issues. This role is working 28 hours per week in a 4 on, 4 off pattern, with no set days. You will work a shift of 4pm – 12am and receive a 15% shift allowance.
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