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- Tasks: Assist customers with inquiries, refunds, and payment plans while resolving water supply issues.
- Company: Join South East Water, supplying quality drinking water to 2.3 million customers in the southeast.
- Benefits: Enjoy flexible leave, a great pension scheme, health cash plan, and paid volunteering days.
- Why this job: Kickstart your career with a structured apprenticeship and a supportive team environment.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; excellent computer skills required.
- Other info: Monthly bonuses available based on performance, with a clear path to a permanent role.
Customer Service Apprentice
Apply locations: Snodland, Kent
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR100151
Summary:
Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity. We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. You will aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It\’s not a problem if you don\’t have much work experience. We know you\’ll bring a lot of determination and a strong desire to succeed. So, what\’s most crucial is that you work well as a team and are comfortable speaking with others. In this role, you\’ll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you\’ll be a part of one of our call centre teams. We\’re open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway.
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
You\’ll need:
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent).
- Excellent computer abilities.
- You\’ll have a passion for serving others and providing the best service.
- Good time management skills supporting you to complete the apprenticeship.
- Be self-assured conversing with others and engaging with new and different individuals.
- Be goal-focused and like overcoming difficulties.
It will be a bonus if you have:
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction.
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
- To apply for this position, please submit your CV on our career’s website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
Compensation package:
Starting at £17,747.86 increasing to £23,446.79 over 24 months.
Join our team:
Be you, belong and valued.
Grow a career with a meaningful purpose.
About Us
We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It\’s the skill and expertise of our employees that ensures our water meets the highest standards.
We make sure we can meet the needs of our customers both now and in the future.
What you get from working with us:
Grow a career with a meaningful purpose.
• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.
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Customer Service Apprentice employer: South East Water UK
Contact Detail:
South East Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our mission to provide top-quality drinking water and our commitment to customer satisfaction will help you align your answers during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Apprentice, you'll be interacting with customers regularly. Engaging in role-play scenarios with friends or family can help you become more comfortable and confident in handling various customer inquiries.
✨Tip Number 3
Showcase your teamwork abilities. Since this role emphasises collaboration, think of examples from school projects or group activities where you successfully worked with others. Be ready to discuss how you contributed to the team's success.
✨Tip Number 4
Be prepared to discuss your problem-solving skills. Think of situations where you've had to overcome challenges, whether in school or personal life. Highlighting your ability to stay calm under pressure and find solutions will demonstrate your suitability for the role.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Apprentice role. Emphasise any customer service experience, even if it's informal, and showcase your GCSE Maths and English achievements.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for helping others and your desire to succeed in a customer service environment. Mention specific reasons why you want to join this company and how you can contribute to their award-winning team.
Showcase Your Skills: In your application, highlight your excellent computer abilities, time management skills, and confidence in engaging with others. Provide examples of how you've demonstrated these skills in past experiences or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at South East Water UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any relevant experiences, even if they are from school or volunteer work, that demonstrate your commitment to providing excellent customer service.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a billing issue. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be ready to discuss examples of how you've successfully collaborated in a team setting. Highlight your ability to communicate effectively and support your colleagues.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the apprenticeship programme and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
