Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with water bills and resolve issues in a target-driven environment.
- Company: Join South East Water, a diverse and inclusive company dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, competitive pay, and perks like paid volunteering days and a health cash plan.
- Why this job: Perfect for balancing work with studies, offering career growth and a vibrant team culture.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; previous experience is a bonus.
- Other info: Induction training required; opportunity to work from home after training.
The predicted salary is between 24000 - 28000 £ per year.
Customer Service Advisor – Evening Position
Join to apply for the Customer Service Advisor – Evening Position role at South East Water UK
Customer Service Advisor – Evening Position
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor – Evening Position role at South East Water UK
Get AI-powered advice on this job and more exclusive features.
Summary:
Are you looking for a new opportunity that fits with other commitments?
Summary:
Are you looking for a new opportunity that fits with other commitments?
Are you someone who is highly motivated and enjoys working towards goals?
If so, this is an opportunity that you won’t want to miss…
We understand that people often have other commitments in addition to work, so we offer part-time positions with flexible hours. You must be able to work at least 17 hours each week. This can be spread across a minimum of 3 evenings per week 17:00 – 21:00 and working each Saturday 08:00 – 13:00.
You would need to be able to join our induction programme which runs from Tuesday 9th September for the first 6 weeks between 17:00 – 21:00 Tuesday to Friday and Saturday 08:00 – 13:00. You would then move to part time evening/Saturday hours once your training has been completed with fixed shift patterns – days to be agreed.
This role is a target driven role with lots of variety. Responsibilities include assisting customers with water bills, refunds, payment plans, and change of occupier, as well as addressing issues with water supply. Previous experience is preferred but not required. We provide full training, coaching, and support to help you succeed. After training there will be the opportunity to support our digital team.
Our call centre offers a competitive environment with various opportunities for involvement, such as competitions, prizes, team events, and volunteering days. There are also chances for career growth, as many of our managers began as Customer Service Advisors. Join now to build a successful career and help our Customer Service team thrive.
Main responsibilities:
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
You\’ll need:
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent).
- Live within a commutable distance to Snodland Kent.
- You will be onsite for your induction training and settling in period, after there will be the opportunity to work from home mid week and have a mandatory team day in the office every Saturday.
- Commitment to providing excellent customer service.
- Dedication to finding the best solutions to problems.
- Have the drive to exceed targets
- Excellent computer abilities.
- Outstanding writing and vocal communication abilities.
It will be a bonus if you have:
Skills / Qualifications / Experience
- Previous customer service / call centre experience would be advantageous.
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What can you expect from your recruitment?
- To apply for this position, please submit your CV on our career’s website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
£24810.54 pro rota extra £3000 on average and £6300 in total – pro rota
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Utilities
Referrals increase your chances of interviewing at South East Water UK by 2x
Get notified about new Customer Service Advisor jobs in Snodland, England, United Kingdom.
Telephone Customer Service – Mercedes-Benz of Dartford
Dartford, England, United Kingdom 1 week ago
Maidstone, England, United Kingdom 1 week ago
Maidstone, England, United Kingdom 3 weeks ago
Telephone Customer Reservations – Mercedes-Benz
Dartford, England, United Kingdom 2 weeks ago
Chattenden, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 months ago
Work Experience – Customer Advisor – Gillingham Library
Gillingham, England, United Kingdom 4 months ago
Service Advisor ( Fixed Term) – Mercedes-Benz of Dartford
Dartford, England, United Kingdom 4 months ago
Dartford, England, United Kingdom 1 week ago
Maidstone, England, United Kingdom 4 days ago
Greenhithe, England, United Kingdom 2 weeks ago
Greenhithe, England, United Kingdom 2 weeks ago
Gillingham, England, United Kingdom £26,000.00-£28,000.00 1 month ago
Sevenoaks, England, United Kingdom 1 month ago
Basildon, England, United Kingdom 2 days ago
Royal Tunbridge Wells, England, United Kingdom 3 weeks ago
West Malling, England, United Kingdom 1 week ago
Royal Tunbridge Wells, England, United Kingdom 3 months ago
Romford, England, United Kingdom 2 days ago
Sidcup, England, United Kingdom 3 weeks ago
Gillingham, England, United Kingdom 3 months ago
Oxted, England, United Kingdom 5 days ago
Tonbridge, England, United Kingdom 4 days ago
Royal Tunbridge Wells, England, United Kingdom 1 week ago
Maidstone, England, United Kingdom 3 weeks ago
Croydon, England, United Kingdom 2 weeks ago
Customer Assistance Coordinator – Medical
Croydon, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Advisor - Evening Position employer: South East Water UK
Contact Detail:
South East Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Evening Position
✨Tip Number 1
Familiarise yourself with the company and its values. South East Water is committed to providing excellent customer service and community engagement, so understanding their mission can help you align your responses during interviews.
✨Tip Number 2
Highlight your flexibility in working hours. Since this role requires evening and Saturday shifts, emphasising your availability and willingness to adapt to the schedule will make you a more attractive candidate.
✨Tip Number 3
Prepare for potential scenario-based questions. As a Customer Service Advisor, you'll need to demonstrate problem-solving skills, so think of examples from past experiences where you've successfully resolved customer issues.
✨Tip Number 4
Engage with current employees or alumni who have worked at South East Water. Networking can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Advisor - Evening Position
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise any previous customer service experience, even if it's not in a call centre environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention your commitment to providing excellent customer service and how your skills can contribute to the team at South East Water.
Highlight Flexibility: Since this position requires evening and Saturday availability, clearly state your flexibility in your application. Mention your willingness to work the required hours and any previous experience managing similar schedules.
Showcase Communication Skills: As communication is key in this role, provide examples of how you've effectively communicated with customers or colleagues in the past. This could be through written correspondence or verbal interactions.
How to prepare for a job interview at South East Water UK
✨Show Your Flexibility
Since this role requires evening and Saturday shifts, be prepared to discuss your availability. Highlight any previous experiences where you successfully managed flexible working hours or commitments.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Focus on situations where you resolved issues or exceeded customer expectations, as this is crucial for the role.
✨Understand the Company Values
Research South East Water's commitment to diversity and community service. Be ready to discuss how your values align with theirs and how you can contribute to their mission of being a company people want to work for.
✨Prepare for Target-Driven Questions
As the role is target-driven, think of instances where you met or exceeded targets in previous jobs. Be ready to explain your approach to achieving goals and how you stay motivated.
