Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve queries about water bills and payments.
- Company: Join the award-winning Customer Service team at South East Water UK.
- Benefits: Earn a competitive salary, bonuses, and enjoy flexible leave and wellbeing perks.
- Why this job: Make a real difference in customers' lives while developing your skills in a vibrant environment.
- Qualifications: GCSE Maths and English at Grade 4/C or better; customer service experience is a plus.
- Other info: Enjoy opportunities for progression and a supportive team culture.
The predicted salary is between 24810 - 24810 £ per year.
Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up. This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You enjoy working towards targets, problem solving, and delivering the best solutions possible.
The salary is £24,810.59. We offer bonuses for meeting targets, with potential to earn an extra £3,000 on average and up to £6,300 in total. Shift patterns are Monday to Friday, 08:00 - 19:00, and Saturday 08:00 - 13:00. A rotation includes one Saturday every six weeks, with rotas created in advance for planning.
Main responsibilities:
- Provide an excellent customer experience by resolving all customer contacts within company timescales and contributing to customer satisfaction.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team environment, resolve customer problems and ensure productivity.
- Proactively use information and resources to keep skills and knowledge up to date.
- Attend and contribute to team meetings with team, peers and colleagues.
- Be available to support the business in peak periods by covering post room and reception duties and being part of a standby rota for emergencies.
Skills / Qualifications / Experience:
- GCSE Maths and English at Grade 4/C (or equivalent) or better.
- Commitment to providing excellent customer service.
- Dedication to finding the best solutions to problems.
- Excellent computer abilities.
- Outstanding writing and verbal communication abilities.
- Previous customer service / call centre experience is desirable.
Equality and Inclusion:
We recognise diversity and are committed to inclusion across age, race, gender, ethnicity, religion and identity. You will experience equal opportunities and fair treatment for all in recruitment, employment, and career progression with South East Water.
Benefits package:
- Excellent stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
What to expect from your recruitment:
- To apply for this position, submit your CV on our careers website.
- You must have the legal right to work in the UK at the start of employment.
- You will need to pass background, identity, and employment referencing checks.
Compensation: £24,810.59 starting salary + bonus.
Customer Service Advisor employer: South East Water UK
Contact Detail:
South East Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South East Water. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to empathise with customers. Share examples of how you've resolved issues in the past, as this will demonstrate your commitment to excellent customer service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our careers page. This not only streamlines the process but also shows your enthusiasm for joining our team at South East Water.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any customer-facing roles you've had, even if they weren't in a call centre. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you’re excited about joining South East Water. We love hearing personal stories, so don’t be shy about sharing what drives you to help customers.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and engaging. Use a friendly tone and keep it professional. We want to see how well you can connect with customers through your writing!
Apply Through Our Website: Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at South East Water UK
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Understand common scenarios like handling complaints or billing inquiries, as these are likely to come up in your interview. Being able to articulate how you would approach these situations will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and find effective solutions, which is crucial for a Customer Service Advisor role.
✨Familiarise Yourself with the Company
Do some research on South East Water UK. Understand their values, mission, and the services they provide. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the company.
✨Practice Your Communication Skills
Since this role requires outstanding verbal and written communication abilities, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
