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- Tasks: Manage our mains network and provide face-to-face technical support to customers.
- Company: Join South East Water, a company dedicated to sustainability and community.
- Benefits: Enjoy competitive pay, generous holiday, and flexible working options.
- Why this job: Make a real impact by ensuring everyone has access to clean water.
- Qualifications: Full driving license, good education, and strong customer service skills required.
- Other info: Dynamic role with opportunities for personal growth and career progression.
The predicted salary is between 31337 - 39533 £ per year.
Summary: This isn’t just a job; it’s a career path. In this hands-on role, you’ll gain skills for life, solve complex problems, and be supported by our on the job training program. Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7. This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You’ll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly. We invest in our people, providing the training and development you need to build skills for life and move forward in your career.
Main Responsibilities:
- Day to day work is focused on keeping the network flowing and supporting our customers.
- Plan and prioritise your allocated work to make sure customer appointments are met.
- Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.
- Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.
- Accurately collect and record asset data and details of completed work, using systems like NOMAD & GIS.
- Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.
- Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.
What you’ll need:
- A full, clean manual driving license.
- A good standard of secondary education, showing good numeracy and literacy skills.
- Strong Customer Service Skills.
- The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.
- Confident in using IT systems, data entry, and understanding of work management systems.
- Experience in handling customer complaints or queries.
The Work Pattern
We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:
- Early: 07:00 am – 15:00 pm
- Day: 08:00 am – 16:00 pm
- Mid: 09:00 am – 17:00 pm
- Late: 11:00 am – 19:00 pm
You will also work Saturdays (07:00 am – 14:30 pm) on a scheduled basis.
Standby & Extra Earnings
Once you are fully trained and confident in the role, you’ll join our out-of-hours standby rota. This ensures our customers/operations are supported around the clock and offers you a significant dip in the "extra pay" pot:
- Standby Allowance: Average of £1,800 per annum.
- Call-Out Pay: Additional overtime rates apply if you are called out during your standby shift.
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package: £31,337 to £39,533 depending on experience.
Join our team: Be you, belong and valued. Grow a career with a meaningful purpose. Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match. Grow a career with a meaningful purpose.
- Come to work to be safe, valued, and trusted.
- We’ll encourage you to create and pursue new opportunities for personal growth.
- A place to be the real you, build deeper connections and enjoy a sense of belonging.
- Be invested in helping us to create a sustainable water supply for now, and in the future.
Distribution Technician - Maidstone/ Sevenoaks employer: South East Water Limited
Contact Detail:
South East Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Technician - Maidstone/ Sevenoaks
✨Tip Number 1
Get to know the company! Research South East Water and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the water industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to the Distribution Technician role. Think about how your skills can solve real problems they face, especially around customer service and network operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining South East Water and ready to contribute to our mission.
We think you need these skills to ace Distribution Technician - Maidstone/ Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Distribution Technician role. Highlight any relevant customer service experience and technical skills, as these are key to impressing us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love seeing candidates who can think on their feet and resolve issues effectively, especially in a hands-on role like this.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this role!
Apply Through Our Website: Don’t forget to submit your application via our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at South East Water Limited
✨Know Your Stuff
Make sure you understand the core responsibilities of a Distribution Technician. Brush up on your knowledge about mains networks, customer service skills, and the importance of water supply integrity. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or managed critical operations. This role is all about solving complex problems, so demonstrating your ability to think on your feet will impress the interviewers.
✨Be Ready for Practical Questions
Expect questions that assess your technical knowledge and decision-making skills. You might be asked how you would handle a mains shutdown or supervise contractors. Practise articulating your thought process clearly and logically.
✨Demonstrate Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss how you handle complaints and queries. Share specific examples that highlight your communication skills and ability to maintain a positive customer experience, even in challenging situations.