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- Tasks: Join our Distribution team to solve water supply issues and support customers daily.
- Company: South East Water, a community-focused water supplier.
- Benefits: Competitive salary, flexible leave, health cash plan, and paid volunteering days.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Valid driving licence and a passion for customer service.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 29337 - 37533 ÂŁ per year.
**Summary:** This isn\’t just a job; it\’s a career path. In this hands-on role, you\’ll gain skills for life, solve complex problems, and be supported by our on the job training program. Your core role is to manage our mains network and provide vital face to face technical support to our customers, ensuring they get wholesome water 24/7. This role is all about ensuring the integrity of our water supply system and being the main technical face for our customers. You\’ll manage critical network operations like mains shutdowns, supervise contractors, and use your expertise to resolve customer water supply issues directly. We invest in our people, providing the training and development you need to build skills for life and move forward in your career# **Main Responsibilities:*** Day to day work is focused on keeping the network flowing and supporting our customers.* Plan and prioritise your allocated work to make sure customer appointments are met.* Perform essential network operations, such as mains shutdowns, completing all necessary risk assessments and interruption reports.* Conduct proactive maintenance flushing and perform water sampling in line with regulatory guidelines.* Accurately collect and record asset data and details of completed work, using systems like NOMAD & GIS.* Supervise contractors working on the distribution network, which includes creating work order requests and conducting site safety audits.* Be the primary point of contact to respond to customer requests regarding water supply and liaise with housing developers for new water supply connections.# **What you\’ll need:*** A full, clean manual driving licence.* A good standard of secondary education, showing good numeracy and literacy skills.* Strong Customer Service Skills.* The ability to work effectively alone with minimal supervision, often outdoors in all weather conditions.* Confident in using IT systems, data entry, and understanding of work management systems.* Experience in handling customer complaints or queries# ****The Work Pattern****We operate on a rotating shift pattern, giving you full visibility of your schedule well in advance. Our standard Monday to Friday shifts include:* **Early**: 07:00 am – 15:00 pm* **Day**: 08:00 am – 16:00 pm* **Mid**: 09:00 am – 17:00 pm* **Late**: 11:00 am – 19:00 pmYou will also work Saturdays (07:00 am – 14:30 pm) on a scheduled basis.# **Standby & Extra Earnings**Once you are fully trained and confident in the role, you’ll join our out-of-hours standby rota. This ensures our customers/operations are supported around the clock and offers you a significant dip in the \”extra pay\” pot:* **Standby Allowance:** Average of £1,800 per annum.* **Call-Out Pay**: Additional overtime rates apply if you are called out during your standby shift. **We want to be the water company people want to be supplied by and want to work for.** We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.**Benefits package:*** Excellent Stakeholder pension scheme, up to 10% employer contribution.* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.* Flexible annual leave policy to buy or sell holiday leave.* Paid volunteering days.* Cycle to work scheme.* Health cash plan.* Life assurance.* Wellbeing related benefits.* To apply for this position, please submit your CV on our career’s website.* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. **If this sounds like the opportunity you’ve been looking for, apply now!**South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.**Compensation package:**£31,337 to £39,533 depending on experience + company van + standby### Join our team:Be you, belong and valued. Grow a career with a meaningful purpose.Introduce yourself to our recruiters and we\’ll get in touch if there\’s a role that seems like a good match.Grow a career with a meaningful purpose. • Come to work to be safe, valued, and trusted. • We’ll encourage you to create and pursue new opportunities for personal growth. • A place to be the real you, build deeper connections and enjoy a sense of belonging. • Be invested in helping us to create a sustainable water supply for now, and in the future. #J-18808-Ljbffr
Distribution Technician employer: South East Water Limited
Contact Detail:
South East Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Technician
✨Tip Number 1
Get to know the company! Research South East Water and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the water industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves investigating issues, think of examples from your past where you've tackled challenges. Be ready to share these stories during interviews to demonstrate your initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining South East Water and ready to contribute to the community.
We think you need these skills to ace Distribution Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Distribution Technician role. Highlight any customer service experience or problem-solving skills, as these are key for us!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for water supply and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Your Initiative: In your application, mention times when you've taken the initiative or solved problems. We love candidates who are proactive and ready to tackle challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our careers website. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at South East Water Limited
✨Know Your Stuff
Familiarise yourself with the basics of water supply and distribution. Even if you don’t have direct experience, showing that you’ve done your homework on the industry will impress the interviewers. Brush up on common issues like leaks and mains bursts, and be ready to discuss how you would approach these problems.
✨Customer Service Focus
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved complaints or helped someone in need. This will demonstrate your ability to represent the company positively.
✨Show Initiative
The job requires someone who can take initiative and solve problems independently. During the interview, highlight situations where you identified a problem and took steps to resolve it without being prompted. This will show that you’re proactive and ready to tackle challenges head-on.
✨Be Ready for Practical Questions
Expect some scenario-based questions that assess your problem-solving skills. For example, they might ask how you would handle a sudden mains burst or a customer complaint. Practice thinking on your feet and articulating your thought process clearly, as this will showcase your critical thinking abilities.
