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- Tasks: Engage with tenants, gather feedback, and improve housing services.
- Company: Join South Holland District Council's dynamic Housing Services team.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a new opportunity to make a positive impact? Do you enjoy finding solutions, communicating effectively, and working collaboratively? Are you passionate about delivering excellent customer service? If so, this role with South Holland District Council’s Housing Services team could be the perfect next step for you.
Your role will include:
- Helping us to maximise tenant involvement and ensuring the tenants voice is fed into service improvement.
- Playing a key role in recruiting involved tenants, building relationships and managing tenant feedback, through a variety of engagement events.
- Helping co-ordinate and analyse tenant satisfaction throughout the department.
We’re looking for someone who:
- Communicates and listens effectively, with confidence using IT and social media to engage with tenants.
- Can manage their own workload and adapt to different working patterns—some evening or weekend work may be required to reach all tenants.
Above all you will be passionate about the work that you do and about meeting the needs of our diverse tenant base. This is a fantastic opportunity to help make a positive difference to our Housing Services.
If you are interested in having a confidential conversation about the role, please contact Bev Chapman, Tenant Engagement and Influence Lead.
BENEFITS: We offer excellent terms and conditions of employment including:
- Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life.
- Generous annual leave scheme + option to buy more.
- Employee Assistance Programme.
- Employee Benefits Platform including retail, holiday, and leisure discounts.
- Cycle to work scheme.
- Flu Jabs.
- Free Eye Test voucher for regular screen users.
- Flexible Working Policy.
- Agile Working Policy.
- Car mileage reimbursement.
- Excellent career progression and training opportunities.
- Long Service Recognition.
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually and in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Tenant Engagement and Experience Officer in Spalding employer: South & East Lincolnshire Councils Partnership
Contact Detail:
South & East Lincolnshire Councils Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Engagement and Experience Officer in Spalding
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to tenant engagement. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show your passion! When you get the chance to speak with potential employers, let your enthusiasm for tenant engagement shine through. Share your ideas on how to improve tenant satisfaction and involvement.
✨Tip Number 3
Be flexible! Since the role may require evening or weekend work, highlight your adaptability during interviews. Let them know you're ready to go the extra mile to connect with tenants.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at South Holland District Council.
We think you need these skills to ace Tenant Engagement and Experience Officer in Spalding
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for tenant engagement shine through in your application. We want to see how passionate you are about making a positive impact and meeting the needs of our diverse tenant base.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and communication. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants.
How to prepare for a job interview at South & East Lincolnshire Councils Partnership
✨Know Your Tenants
Before the interview, take some time to research the tenant demographics and needs in the area. Understanding their concerns and how you can address them will show your passion for the role and your commitment to making a positive impact.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully engaged with diverse groups in the past. Be ready to discuss your experience with IT and social media tools that can enhance tenant engagement.
✨Demonstrate Flexibility
This position may require evening or weekend work, so be prepared to discuss your availability and how you manage your workload. Share any experiences where you've adapted to changing schedules or worked collaboratively with others to meet deadlines.
✨Highlight Your Customer Service Passion
Make sure to convey your enthusiasm for delivering excellent customer service. Prepare specific examples of how you've gone above and beyond to meet customer needs, as this will resonate well with the council's focus on tenant satisfaction.
