At a Glance
- Tasks: Lead housing services, ensuring high-quality, responsive, and customer-focused support for residents.
- Company: Join South Holland District Council, part of the largest Council Partnership in the UK.
- Benefits: Enjoy generous leave, pension scheme, flexible working, and career progression opportunities.
- Other info: Be part of an innovative team focused on community improvement and collaboration.
- Why this job: Make a real difference in residents' lives while driving service improvement and performance.
- Qualifications: Experience in housing management and strong knowledge of housing legislation required.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an ambitious and forward-thinking Housing Neighbourhood Operations Manager to lead a key area of our Housing Landlord Service and help drive the next phase of improvement, performance and customer excellence. This role is 2 year fixed term with the intention to make permanent. Working alongside the Service Director – Housing and as a key member of the housing leadership team, you'll play a pivotal role in ensuring residents receive high-quality, responsive and customer-focused services.
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 homes including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement and transformation, placing residents at the heart of everything we do.
Your portfolio will include:
- Tenancy management
- Income collection and rent performance
- Anti-social behaviour services
- Independent living and sheltered housing services
- Neighbourhood and estate management
- Service improvement and performance management
You will lead housing services, driving performance, compliance and continuous improvement. Working with Members, partners and residents, you will ensure services remain responsive, effective and customer focused.
What you’ll bring
We're looking for a confident and credible housing professional who can combine strategic thinking with strong operational leadership. You will be able to demonstrate:
- Significant experience of leading housing management/neighbourhood services within social housing
- Strong knowledge of housing legislation, regulation and landlord responsibilities
- Strong financial awareness and experience managing service budgets and resources
- A customer-focused approach with a passion for improving outcomes for residents.
BENEFITS
We offer excellent terms and conditions of employment including:
- Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
- Generous annual leave scheme + option to buy more
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Cycle to work scheme
- Flu Jabs
- Free Eye Test voucher for regular screen users
- Flexible Working Policy
- Agile Working Policy
- Car mileage reimbursement
- Excellent career progression and training opportunities
- Long Service Recognition
- Salary sacrifice car scheme roles over 33k
Certain restrictions may apply.
ABOUT US
Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website.
Housing Operations Manager: Tenancy Services & Income Recovery in Spalding employer: South & East Lincolnshire Councils Partnership
At South & East Lincolnshire Councils Partnership, we pride ourselves on being an excellent employer dedicated to fostering a supportive and impactful work culture. Our Community Safety Officer role in Boston offers comprehensive training and development opportunities, allowing you to grow professionally while making a meaningful difference in the community. Join us to be part of a team that values collaboration, innovation, and the well-being of our residents.
Contact Details:
South & East Lincolnshire Councils Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Operations Manager: Tenancy Services & Income Recovery in Spalding
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We think you need these skills to ace Housing Operations Manager: Tenancy Services & Income Recovery in Spalding
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at South & East Lincolnshire Councils Partnership
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from South & East Lincolnshire Councils Partnership.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show South & East Lincolnshire Councils Partnership that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
