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For Companies At a Glance
- Tasks: Be the friendly face for families, guiding them through our care services with warmth.
- Company: Join a values-led care home that’s part of a rapidly expanding family-owned group.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building strong community connections.
- Qualifications: Excellent communication skills and experience in customer service or sales.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Location: Margate | 40 hours per week | £36,000 per annum + bonus
Contract: Full Time, Salary: £36,000 Per Annum, Shift type: Days, Contracted hours: 40
Responsibilities
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
What we’re looking for
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Margate, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
About us
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity. These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.
Make first impressions count and guide families with confidence. Apply today to become our Customer Relations Manager in Margate!
Customer Relations Manager in Margate employer: South East England
Contact Detail:
South East England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Margate
✨Tip Number 1
Network like a pro! Get out there and connect with local families and professionals in Margate. Attend community events or join local groups to build those essential relationships that can help you stand out.
✨Tip Number 2
Showcase your personality! When you get the chance to meet potential employers, let your warm and confident self shine through. Remember, they’re looking for someone who can connect with families, so be genuine and engaging.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to care homes in Margate, express your interest, and ask about potential opportunities. You never know what might come up!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying through us means you’ll be part of a values-led team that truly cares about making a difference.
We think you need these skills to ace Customer Relations Manager in Margate
Some tips for your application 🫡
Show Your Warmth: As a Customer Relations Manager, you'll be the first point of contact for families. Make sure your application reflects your warm and professional manner. Use friendly language and share experiences that highlight your ability to connect with people.
Highlight Local Knowledge: We’re looking for someone with strong local knowledge of Margate. In your application, mention any connections or networks you have in the area. This will show us that you’re ready to hit the ground running and help families find the care they need.
Demonstrate Your Organisational Skills: Being highly organised is key for this role. In your written application, give examples of how you've managed multiple tasks or schedules effectively. This will reassure us that you can handle the dual-site schedule with ease.
Use Our Website to Apply: We encourage you to apply through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find more information about our values and what it’s like to work with us, which can help you tailor your application.
How to prepare for a job interview at South East England
✨Know Your Stuff About Margate
Make sure you brush up on your local knowledge of Margate. Familiarise yourself with the community, services, and facilities available. This will help you connect with families and show that you're genuinely invested in their needs.
✨Showcase Your Communication Skills
As a Customer Relations Manager, you'll need to communicate with warmth and professionalism. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter during the interview to demonstrate your skills.
✨Prepare for Questions on Experience
Expect questions about your previous roles in sales, customer service, or family liaison. Be ready to share specific examples of how you've successfully managed enquiries or improved service delivery in the past. This will highlight your relevant experience and problem-solving abilities.
✨Emphasise Your Organisational Skills
Since the role involves managing a dual-site schedule, be prepared to discuss how you stay organised and prioritise tasks. Share tools or methods you use to keep track of communications and appointments, showcasing your proactive approach to managing responsibilities.
