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- Tasks: Be the friendly face for families, guiding them through our care home and providing support.
- Company: A leading care home provider dedicated to high-quality care and family values.
- Benefits: Attractive salary of £36,000 plus bonuses, with a focus on employee well-being.
- Why this job: Make a real difference in families' lives while working in a supportive environment.
- Qualifications: Excellent communication skills and experience in sales or customer service.
- Other info: Join a values-led organisation with opportunities for personal and professional growth.
The predicted salary is between 36000 - 50400 £ per year.
A leading care home provider is seeking a Customer Relations Manager in Margate. You will be the first point of contact for families, offering guidance and tours of the care home.
The ideal candidate will have excellent communication skills, local knowledge, and experience in sales or customer service.
This full-time position offers an attractive salary of £36,000 per annum plus bonuses, in a values-led organization focused on high-quality care.
Care Home Family Relations Lead — Customer Experience in Margate employer: South East England
Contact Detail:
South East England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Family Relations Lead — Customer Experience in Margate
✨Tip Number 1
Make sure to research the care home and its values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for families, being able to convey warmth and professionalism is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Leverage your local knowledge during the interview. Share insights about the community and how you can enhance the experience for families looking for care options. It shows you're not just qualified but also invested in the area.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, and applying directly helps us keep track of all the amazing candidates like you.
We think you need these skills to ace Care Home Family Relations Lead — Customer Experience in Margate
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for providing excellent care shine through. We want to see how much you value family relations and customer experience in a care home setting.
Highlight Relevant Experience: Make sure to showcase any previous roles in customer service or sales that relate to this position. We love seeing how your local knowledge and communication skills can benefit our families.
Be Personable and Approachable: Your written application should reflect your friendly personality. Use a warm tone and be genuine; we’re looking for someone who can connect with families right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at South East England
✨Know Your Stuff
Before the interview, make sure you research the care home provider thoroughly. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Care Home Family Relations Lead, communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to connect with families effectively.
✨Local Knowledge is Gold
Familiarise yourself with the Margate area and any local resources that could benefit families looking for care options. Being able to discuss local amenities, support groups, or community events can set you apart and show that you’re invested in the community.
✨Dress the Part
First impressions matter! Dress professionally but also consider the environment of a care home. Aim for smart-casual attire that reflects both professionalism and approachability, making it easier for families to feel comfortable with you right from the start.
