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- Tasks: Support vulnerable clients by managing their financial affairs and ensuring their best interests.
- Company: Portsmouth City Council, dedicated to making a positive impact in the community.
- Benefits: Competitive salary, hybrid working options, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Knowledge of financial management and excellent communication skills required.
- Other info: Opportunity for personal growth and to work within a values-driven organisation.
The predicted salary is between 28000 - 32000 £ per year.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people‑focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Job introduction
We are looking for a Client Financial Protection Officer. This is a full time role based at the Civic Offices with some hybrid working depending on business needs.
Your New Role
Within this role you will be ensuring that the best financial interest of vulnerable service users are secured through the use of appropriate legal procedures and advising care management and other staff on such issues undertaking practical casework where required. With an understanding of the Mental Capacity Act 2025, you will be responsible for reconciling and investigating queries on clients accounts, scrutinising and paying clients bills and managing clients financial affairs. You will make, monitor and maintain state benefit claims for adults and complete and maintain financial assessments under Deputyship or Appointeeship. This will also involve making application for the appointment of Appointeeship via the DWP to ensure quick access to funds for vulnerable clients. You will also undertake necessary casework and visit clients to maintain a regular contact and ensure they are engaged and involved in any decisions surrounding their financial affairs.
Who Is The Person Summary
You will have a knowledge in the provision of a local authority deputy and appointee service as well as a good understanding of the Mental Capacity Act 2005 and its Code of Practice. With a general knowledge of DWP Appointeeship and of the Care Act, public authority funding and charges for care you will have the ability to reconcile accounts and identify and investigate any anomalies. With excellent communication skills both verbal and written, you will have experience of completing reports and writing clear accurate letters, decisions and objective notes. You will have a general knowledge of Appointeeship and Court Protection and Public Guardianship office and awareness of relevant legislation. With a sound working knowledge of Microsoft Word and Excel you will be self‑motivated and able to work under pressure and to deadlines. With experience of visiting clients, you will have the use of your own transport or will be able to travel across the city as you will be visiting clients.
Client Financial Protection Officer in Portsmouth employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Financial Protection Officer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Portsmouth City Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the council's values and how they align with your own. Be ready to share examples of how you've demonstrated respect, integrity, and collaboration in your past roles.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. Focus on how you can contribute to the financial protection of vulnerable clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Portsmouth City Council.
We think you need these skills to ace Client Financial Protection Officer in Portsmouth
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the key responsibilities and requirements of the Client Financial Protection Officer role. Highlight your knowledge of the Mental Capacity Act and experience with financial management in your application.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and skills, especially when discussing your communication abilities and casework experience.
Show Your Values: Portsmouth City Council values respect, integrity, and inclusivity. Make sure to weave these values into your application by providing examples of how you've demonstrated them in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at South East Employers
✨Know Your Legislation
Make sure you brush up on the Mental Capacity Act 2005 and its Code of Practice. Being able to discuss how this legislation impacts your role as a Client Financial Protection Officer will show that you’re not just familiar with the theory, but you understand its practical application.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated complex information in the past. Think about times when you had to write clear reports or letters, and be ready to share those experiences during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific instances where you identified and resolved financial discrepancies or anomalies. This will highlight your analytical skills and your ability to work under pressure, which are crucial for managing clients' financial affairs.
✨Engage with Their Values
Portsmouth City Council values respect, integrity, collaboration, inclusivity, and being people-focused. Think about how your personal values align with theirs and be ready to share examples of how you've embodied these values in your previous roles.
