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- Tasks: Manage the Registration Service and support the Superintendent Registrar in delivering high-quality public services.
- Company: Join a dynamic team in Portsmouth focused on community engagement and service excellence.
- Benefits: Competitive salary, overtime pay, and opportunities for professional development.
- Why this job: Make a real difference in people's lives during key moments while developing your leadership skills.
- Qualifications: Experience in team management, event planning, and knowledge of registration services required.
- Other info: Flexible working hours with on-call duties and a collaborative work environment.
The predicted salary is between 42838 - 47181 £ per year.
Full Time • Permanent • Portsmouth • Salary: £42,838 – £47,181 per annum plus contractual overtime • 37 hours per week Monday – Friday, plus 80 hours per annum contractual overtime (worked on Saturdays). On call duties over weekends worked on a rota basis (usually 1 in 4 weekends and tied in with Saturday working). Closes: 6 April 2026.
We are looking for a confident, positive and energetic operations manager to join our team. The successful candidate will have strong organisational, communication and IT skills and thrive on assisting members of the public at key moments in their lives.
The main purpose of the role is to assist the Superintendent Registrar in the delivery of the Registration Service, contributing to the successful development of and public access to the service. The role will be responsible for the day to day management of the service and the registration team including identifying and leading on training, 1:1’s, development reviews, timetabling etc.
The role will work with the Head of Service to ensure that a high quality and consistent service is delivered through customer engagement, whilst finding innovative solutions for improvement and development. As well as deputising when required, the role will support the Superintendent Registrar in the delivery of the corporate and service priorities and business plans. You will contribute and assist in the production of service delivery plans and ensure corporate and statutory KPI targets are met whilst highlighting foreseeable issues and offering solutions where appropriate. You will also ensure that the service adheres and complies with legislative requirements and regulations.
Collaborative working is a key aspect of the role as you will be working with venues and other partners and will be required to creatively establish and manage a marketing plan for ceremonies taking place at Milldam House. You will also partake in the out of hours duty rota, providing advice and support to the busy ceremony teams as well as covering for staff when required.
Who Is The Person Summary
As well as either holding the National Accredited Programme for Registration Officers or being willing to undertake this, you will have experience of working with and managing a team preferably across multi-sites. With an understanding of the registration service and local government you will be flexible and creative with excellent organisational, communication and networking skills. It is essential that you have experience of registering births and deaths as well as knowledge of the statutory and non-statutory services provided by the Registration Service. You will have experience of event management, marketing and communication and working as part of a management team to help bring the vision of the service to life. With excellent IT skills, accuracy, an attention to detail and neat handwriting, you will be flexible, patient, tactful and empathetic as you will be dealing with people who may be in a highly emotional state in sometimes difficult situations. You will also have the understanding of health and safety compliance as well as the ability to understand complex legislation.
To apply for this job please visit searchjobs.portsmouth.gov.uk.
Assistant Registration Service Manager (Additional Superintendent Registrar) in Portsmouth employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Registration Service Manager (Additional Superintendent Registrar) in Portsmouth
✨Tip Number 1
Get to know the company! Research Portsmouth's Registration Service and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Registration Service Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to managing a registration service, especially those involving emotional situations. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Assistant Registration Service Manager (Additional Superintendent Registrar) in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering high-quality services. We want to see how your skills align with the role of Assistant Registration Service Manager!
Showcase Your Communication Skills: Since this role involves a lot of public interaction, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve effectively engaged with the public or managed a team.
Highlight Relevant Experience: Don’t forget to mention any experience you have with registering births and deaths, as well as event management. We’re looking for someone who understands the registration service and can bring that knowledge to our team.
Apply Through Our Website: Remember to submit your application through our official website. It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at South East Employers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Registration Service Manager. Familiarise yourself with the key tasks like managing the registration team and ensuring compliance with legislation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves assisting the public during significant life events, it's crucial to highlight your communication and interpersonal skills. Prepare examples of how you've successfully managed sensitive situations or provided excellent customer service in the past. This will illustrate your ability to handle emotional circumstances with empathy and professionalism.
✨Demonstrate Your Organisational Prowess
The job requires strong organisational skills, so be ready to discuss how you manage multiple tasks and priorities. Share specific strategies you've used in previous roles to keep things running smoothly, especially in a team environment. This will reassure the interviewers that you can handle the day-to-day management of the service effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and creativity. Think about potential challenges you might encounter in the role, such as dealing with staffing issues or improving service delivery. Prepare thoughtful responses that showcase your innovative solutions and collaborative approach to working with others.