At a Glance
- Tasks: Be the first point of contact for Property Services and support customer enquiries.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant and innovative local authority.
- Benefits: Enjoy 32 days annual leave, a generous pension scheme, and employee discounts.
- Other info: Work in a collaborative environment with great career growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25706 - 27306 £ per year.
We have an exciting opportunity for a Property Services Customer Support Officer to join us! This is a full-time, permanent office-based role with a salary of £25,706 – £27,306 per annum.
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
The Role
Reporting to the Compliance & Contracts Officer, the Property Services Customer Support Officer will act as the first point of contact for Property Services, supporting the delivery of an efficient and customer focused helpdesk function across the corporate estate. The role will provide operational and administrative support across repairs, maintenance and compliance activities, helping to ensure that service requests, reactive issues and contractor activities are managed effectively and in line with service standards.
Your Role Will Involve
- Acting as a first point of contact for Property Services enquiries, responding to customers, contractors and stakeholders professionally and efficiently.
- Logging, monitoring and updating reactive repairs, maintenance and compliance requests through service management systems.
- Supporting the coordination of contractor attendance, access arrangements and follow‑up actions across the corporate estate.
- Maintaining accurate records, trackers and operational information to support service delivery and performance monitoring.
- Providing general administrative and customer support across the wider Property Services and Facilities teams.
What We Are Looking For
- Experience working within a customer service, helpdesk, administrative or operational support environment.
- Strong communication and interpersonal skills with the ability to deal professionally with a wide range of customers, contractors and stakeholders.
- Good organisational skills with the ability to manage competing priorities and maintain accurate records.
- Experience using Microsoft Office systems and the ability to learn and use service specific databases and management systems.
- A proactive and flexible approach with the ability to work effectively both independently and as part of a team.
What We Offer
- 32 days annual leave.
- A fully office based role within a collaborative operational team environment, supporting both Property Services and Front of House service delivery.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Property Services Customer Support Officer in Maidenhead employer: South East Employers
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer, offering a collaborative and inclusive work environment that values creativity and innovation. With generous benefits such as 32 days of annual leave, a robust Local Government Pension scheme, and access to various employee discounts, RBWM is committed to supporting the professional growth and well-being of its staff. Located in a culturally rich area with proximity to London, employees enjoy a fulfilling career while contributing to the community's quality of life.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Customer Support Officer in Maidenhead
✨Tip Number 1
Get to know the company! Research the Royal Borough of Windsor and Maidenhead, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Property Services Customer Support Officer, you'll be dealing with a variety of customers and contractors. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you assess if the job is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online systems, which is key for this role.
We think you need these skills to ace Property Services Customer Support Officer in Maidenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Services Customer Support Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for in the job description.
Show Off Your Communication Skills:Since this role involves interacting with customers, contractors, and stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect how you would engage with others in the role.
Be Organised:We love a candidate who can manage competing priorities! In your application, mention any experiences where you've successfully juggled multiple tasks or maintained accurate records. This will show us you're ready for the operational side of the job.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at South East Employers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Property Services Customer Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling customer enquiries and managing service requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves interacting with customers, contractors, and stakeholders, practice articulating your thoughts clearly and professionally. Prepare examples from your past experiences where you successfully resolved issues or communicated effectively. This will showcase your strong interpersonal skills.
✨Be Organised and Proactive
The job requires good organisational skills and the ability to manage competing priorities. During the interview, share specific instances where you demonstrated these skills. You might mention how you handled multiple tasks at once or improved a process to enhance efficiency.
✨Familiarise Yourself with Relevant Tools
Since the role involves using Microsoft Office and service management systems, brush up on your skills with these tools. If you have experience with similar databases, be ready to discuss it. Showing that you're tech-savvy will give you an edge in the interview.
