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- Tasks: Help residents with financial assistance for housing and council tax.
- Company: Join the Royal Borough of Windsor and Maidenhead, a vibrant community-focused council.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and knowledge of housing benefits are essential.
- Other info: Inclusive workplace that values diversity and offers great career growth.
The predicted salary is between 30193 - 34104 £ per year.
Full Time, Maidenhead, Berkshire
Posted 1 week ago
£30,193 - £34,104 per year
Closes: 3 May 2026
About Us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London, expanding business sectors, and being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
The Role
As part of the wider Revenues and Benefits Service you will play a key role in providing a high‑quality service to residents who need financial assistance with their rental liability and/or Council Tax.
Your Role Will Involve:
- Accurately and effectively process Housing Benefit and Council Tax Support using the Capita Academy processing system and Civica document management system.
- Administer Housing Benefit and Council Tax Support.
- Handle applications for discretionary housing payments.
What We Are Looking For:
- Proven skills and experience in a customer‑facing environment, with the ability to meet demanding performance targets.
- Knowledge of Housing Benefit and Council Tax Support.
- Excellent written and verbal communication skills and the ability to manage workload.
- Ability to work accurately and within tight deadlines, both independently and as part of a team.
- Keep up to date with relevant legislative changes.
- Conscientious attitude and attention to detail.
- Remain calm and focused under pressure.
- Enthusiastic about delivering results.
- Flexible approach to accommodate changing priorities.
What We Offer:
- 32 days annual leave.
- Flexible working including a hybrid working pattern.
- Generous Local Government Pension scheme including life cover (3 times annual salary) and an Additional Voluntary Contribution (AVC) scheme.
- Free employee parking close to the office.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Benefits Officer in Maidenhead employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at RBWM or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Benefits Officers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer-facing roles or met performance targets in the past. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Benefits Officer in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Benefits Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively, so take your time to proofread!
Highlight Your Customer Service Experience: Given the customer-facing nature of the role, make sure to emphasise any previous experience you have in similar environments. We’re looking for candidates who can handle demanding performance targets while providing top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at South East Employers
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit and Council Tax Support. Familiarise yourself with the Capita Academy processing system and Civica document management system, as these will likely come up in conversation. Showing that you understand the technical aspects of the role will impress the interviewers.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully handled customer queries or complaints in the past. Think about specific situations where you met performance targets while maintaining a high level of service. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly
Excellent written and verbal communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about the team dynamics or the challenges they face, showing your enthusiasm for the role.
✨Be Flexible and Adaptable
The job description mentions a flexible approach to changing priorities. Think of examples from your previous roles where you had to adapt quickly to new situations or changes in workload. Highlighting your adaptability will show that you're ready to take on the challenges of the role.