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- Tasks: Help residents access benefits and navigate financial support with a focus on customer service.
- Company: Wealden District Council, a forward-thinking authority committed to community welfare.
- Benefits: Competitive salary, pension scheme, hybrid working, and professional development opportunities.
- Other info: Join a diverse workplace that values inclusion and offers career progression.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive team.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus but not essential.
The predicted salary is between 26403 - 35366 £ per year.
We are looking for a self‑motivated, experienced Benefits Officer to join our team. If you do not have experience but meet the other essential criteria we would still like to invite you to apply; we are looking for someone who is proactive and motivated to commit to a development programme to become a fully trained Benefits Officer in our busy service.
What will the role involve?
- You will provide advice and accurately calculate applications for Housing Benefit and Council Tax Reduction based on a person’s income and circumstances, ensuring that they receive the correct entitlement and provide onward signposting to further financial support.
- Proactively identify residents who are missing out on their benefits entitlement and other financial schemes available to them, assisting them to navigate these pathways.
- Work within a supported team to achieve objectives with a high focus on customer service and effective service delivery.
- Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices.
What skills, knowledge and abilities do you require for the role?
- A thorough knowledge and understanding of benefits legislation and guidance, or a clear commitment to undertake this learning, as well as strong communication and problem‑solving skills.
- A positive and proactive attitude is important, and a commitment to delivering excellent customer service, continuous improvement and to undertaking a development programme that will be planned appropriate to your experience.
- Experience of dealing with customers and/or members of the public and handling personal or sensitive information.
What do we offer?
- Competitive salary & pension scheme.
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.
About Wealden
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit. We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
Benefits Officer in Hailsham employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer in Hailsham
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Benefits Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wealden District Council and understanding their values. Show them you’re not just another candidate; demonstrate how your proactive attitude aligns with their commitment to excellent customer service.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve helped others navigate complex situations, especially in customer service. This will help you shine during interviews and show you’re ready to tackle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wealden team and committed to their mission.
We think you need these skills to ace Benefits Officer in Hailsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Benefits Officer role shine through. We want to see that you're not just ticking boxes but genuinely excited about helping residents navigate their benefits.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in benefits. We’re looking for skills like communication and problem-solving, so weave those into your application to show us how you can contribute.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South East Employers
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of benefits legislation and guidance. Familiarise yourself with Housing Benefit and Council Tax Reduction processes, as well as any recent changes in the law. This will not only show your commitment but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve helped someone navigate a complex issue or provided support to someone in need. This will demonstrate your proactive attitude and ability to handle sensitive information.
✨Practice Problem-Solving Scenarios
Anticipate questions that may involve problem-solving scenarios related to benefits applications. You might be asked how you would assist a resident who is unsure about their entitlements. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Be Ready to Discuss Development Goals
Since the role involves a development programme, be prepared to discuss your career aspirations and how you plan to grow within the position. Show enthusiasm for learning and improving your skills, which aligns with the council's commitment to continuous professional development.