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- Tasks: Support individuals facing housing challenges and provide essential advice and referrals.
- Company: Eastleigh Borough Council, dedicated to community support and development.
- Benefits: Up to 28 days annual leave, hybrid working, and a defined benefit pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong ICT and communication skills, customer service experience required.
- Other info: Join a flexible, inclusive team with great career growth opportunities.
The predicted salary is between 26685 - 30000 £ per year.
Eastleigh Borough Council is recruiting a Housing & Homelessness Support Officer. This is a full-time, fixed-term role for 12 months, 37 hours per week, with a salary from £26,685 per annum (Band 3).
Location: Eastleigh. Contract: Fixed term 12 months. Closing date: 1 February 2026.
Responsibilities
- Ensure the accurate, professional and timely administration of Hampshire Home Choice through all stages of customer application, renewal and bidding.
- Support customers with relevant signposting and referrals to appropriate partner organisations.
- Meet with customers presenting at the Council offices face to face to provide support and advice.
- Ensure accurate and timely payments for loans, grants and placements and invoices for cost recovery, in accordance with the council’s financial standing orders.
- Actively develop and maintain an extensive working knowledge of Council and partner services, IT systems, processes and procedures.
- Refer to supervisor for advice and guidance.
- Ensure all customers are treated fairly and provide support and advice based on their individual needs.
- Proactively market the benefits of digital and self-service channels to all customers.
- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
- Maintain up-to-date records ensuring strict confidentiality is maintained and GDPR rules followed.
- Ensure a professional, inclusive and helpful approach to customer service.
- Participate in training and development required to develop the range of skills and knowledge to undertake the role.
- Train, induct and mentor new staff.
About You
You must have strong ICT skills, excellent communication skills and experience of working in a customer service environment. You will need to be a self-motivated, team player working with colleagues to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved. You will be required to share knowledge and skills and have a flexible, can-do attitude delivering a professional, inclusive and helpful approach to customers.
Desirable: NVQ Level 2 Customer Services. Knowledge of one or more services provided by local government.
About Us & Benefits
In return you will be working with a great team in an organisation that is committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment, plus the chance to make a lasting difference to the community of Eastleigh.
- Up to 28 days annual leave (depending on local government continuous service)
- Hybrid working with the ability to work from office and home and, pro rata for part-time staff, up to 2 days additional flexi leave per month (subject to operational requirements)
- Defined Benefit Pension Scheme
- Places Leisure, Eastleigh – 30% off Full Membership
- Confidential Employee Advice and Support Programme
- Excellent town centre working environment close to public transport links
- Discounted parking
If you have the skills, experience and motivation we are looking for, we would love to hear from you.
If you would like to arrange an informal discussion about this role please contact Jennifer Mitchell by email.
Closing date: 1 February 2026. Interview date: 9 and 10 February 2026.
To apply for this job please visit eastleighxcd.my.site.com.
Housing & Homelessness Support Officer in Eastleigh employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Homelessness Support Officer in Eastleigh
✨Tip Number 1
Get to know the company! Research Eastleigh Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to demonstrate your ability to communicate effectively. Role-play common scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and homelessness. This can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace digital channels, which is a big plus for this role.
We think you need these skills to ace Housing & Homelessness Support Officer in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing & Homelessness Support Officer role. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can connect with people effectively.
Highlight Relevant Experience: If you've worked in customer service or have experience with local government services, make sure to mention it! We love seeing how your background can contribute to our mission at Eastleigh Borough Council.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at South East Employers
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Housing & Homelessness Support Officer. Understand the processes involved in customer applications and how to effectively support individuals facing housing issues. This will show your genuine interest and readiness for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples from your past experiences where you successfully assisted customers or resolved conflicts. Be ready to demonstrate how you can provide a professional and inclusive approach to customer service.
✨Be a Team Player
Highlight your ability to work collaboratively with colleagues. Share instances where you’ve contributed to team goals or helped manage workloads effectively. This will resonate well, as the role requires working closely with others to meet performance standards.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the council's approach to supporting vulnerable customers or how they measure success in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
