At a Glance
- Tasks: Be the friendly face of customer support, helping residents and visitors at Eastleigh House.
- Company: Join a supportive team in a vibrant town centre environment.
- Benefits: Enjoy flexible working, generous leave, and discounts on leisure memberships.
- Other info: Great career development opportunities in a dynamic and inclusive workplace.
- Why this job: Make a difference by promoting digital services and enhancing customer experiences.
- Qualifications: Customer service experience and GCSEs in English and Maths at grade C or higher.
The predicted salary is between 25949 - 25949 £ per year.
Full Time, Fixed Term Contract 6 months. 37 hours per week. Salary £25,949 per annum, pro-rata (Band 1). Location: Eastleigh, Hampshire.
As a Receptionist in the Customer Support Department, you will be the first point of contact for residents, businesses and visitors at Eastleigh House. Your role promotes self‑service and digital channels while ensuring a professional, inclusive and helpful customer service experience.
Responsibilities:
- Serve customers and visitors by greeting, welcoming and directing them appropriately.
- Maintain security by following procedures and issuing visitor badges.
- Ensure all customers are treated fairly and provide support and advice based on their individual needs.
- Identify improvements in customer and service provision.
- Proactively market the benefits of digital and self‑service channels to all customers.
- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
- Ensure strict confidentiality is maintained and data protection rules followed.
- Adhere to legislation, policies, procedures and workflows for dealing with all queries and transactions.
Qualifications:
Experience working in customer service and possession of English and Maths GCSEs at grade C or higher.
Benefits:
- 23–28 days annual leave (depends on local government continuous service).
- Flexible working arrangements and ability to accrue up to 2 additional days of leave per month (pro‑rata for part‑time staff).
- Defined Benefit Pension Scheme.
- Places Leisure, Eastleigh – 30% off Full Membership.
- Confidential Employee Advice and Support Programme.
- Excellent town centre working environment close to public transport links.
- Discounted parking.
Front Desk Specialist – Digital & Customer Support in Eastleigh employer: South East Employers
As a Front Desk Specialist in Eastleigh, Hampshire, you will join a supportive and inclusive work culture that prioritises customer service excellence. With flexible working arrangements, generous annual leave, and opportunities for professional growth, this role offers a rewarding experience in a vibrant town centre location, making it an ideal employer for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Specialist – Digital & Customer Support in Eastleigh
✨Tip Number 1
Get to know the company! Research Eastleigh House and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play common scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace digital channels, just like the role requires.
We think you need these skills to ace Front Desk Specialist – Digital & Customer Support in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of a Front Desk Specialist, so don’t hold back on showcasing your relevant achievements!
Be Professional Yet Approachable:Since you'll be the first point of contact for visitors, it's important to convey a friendly yet professional tone in your written application. Use clear language and keep it warm – we love a personable touch!
Showcase Your Digital Savvy:As part of promoting digital channels, mention any experience you have with technology or self-service systems. We’re keen to see how you can help us enhance our customer support through digital means!
Follow the Application Process:Make sure to apply through our website to ensure your application gets to us smoothly. Double-check that you've included all required documents and information before hitting send – we can’t wait to hear from you!
How to prepare for a job interview at South East Employers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk Specialist. Familiarise yourself with customer service principles and how digital channels can enhance the customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or improved service delivery. This will demonstrate your ability to handle the diverse needs of customers and your commitment to inclusivity.
✨Practice Your Greeting
As the first point of contact, your greeting sets the tone for the customer experience. Practice a warm and professional introduction. You might even want to role-play with a friend to get comfortable with welcoming visitors and directing them appropriately.
✨Be Ready to Discuss Improvements
Think about ways you could identify and implement improvements in customer service. Be prepared to discuss any ideas you have for promoting digital and self-service channels. This shows initiative and a proactive approach, which is key for this role.
