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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and promote digital services.
- Company: Eastleigh Borough Council, dedicated to community wellbeing and sustainability.
- Benefits: Competitive salary, flexible working, generous leave, and a supportive team environment.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and GCSEs in English and Maths at grade C or higher.
- Other info: Join a passionate team committed to personal and professional growth.
The predicted salary is between 26685 - 30000 £ per year.
Position Details
Full Time Eastleigh Posted 4 days ago £26,685 (Band 3) /Year Closes: 6 February 2026
37 hours per week Permanent, Eastleigh House
About the Role
Here at Eastleigh Borough Council we are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh. We are proud to be delivering on our promise to create sustainable and healthy communities and increase employment and wellbeing opportunities for all.
The post holder will handle customer interaction through to completion wherever possible in line with established procedures, escalating cases to the Customer Support Team Leader or to other teams as required. The post holder will promote self‑service and digital channels, at all times ensuring a professional, inclusive and helpful approach to customer service.
Responsibilities
- Serve customers and visitors by greeting, welcoming and directing them appropriately.
- Maintain security by following procedures and issuing visitor badges.
- Ensure all customers are treated fairly and provide support and advice based on their individual needs.
- Identify improvements in customer and service provision.
- Proactively market the benefits of digital and self‑service channels to all customers.
- Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
- Ensure strict confidentiality is maintained and data protection rules are followed.
- Process a wide range of customer queries and transactions, providing clear, accurate and timely advice or guidance in accordance with policies and procedures.
- Ensure accurate and detailed records are kept in line with procedures and data protection.
- Act as the first point of contact for the majority of customers and refer cases as appropriate.
- Ensure that the customer’s preferred method of contact is captured and maintained.
- Adhere to legislation, policies, procedures and workflows for dealing with all queries and transactions.
- Actively develop and maintain an extensive working knowledge of Council services and IT systems.
About You
You will have had experience working in customer service and possess English and Maths GCSEs at grade C or higher.
About Us
In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.
Our Benefits Include
- 23 – 28 days annual leave (dependant on local government continuous service)
- Flexible working arrangements and ability to accrue up to 2 days additional leave per month (subject to operational requirements – pro rata for part time staff)
- Defined Benefit Pension Scheme
- Places Leisure, Eastleigh – 30% off Full Membership
- Confidential Employee Advice and Support Programme
- Excellent working environment
For more information about the role please contact Sandy Smuts‑Steyn via email sandy.smuts-steyn@eastleigh.gov.uk
Closing Date: 6 February 2026
Interview Date: 13 February 2026
To apply for this job please visit eastleighxcd.my.site.com.
Customer Service Officer in Eastleigh employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Eastleigh
✨Tip Number 1
Get to know the company! Research Eastleigh Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Officer and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at Eastleigh Borough Council.
We think you need these skills to ace Customer Service Officer in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Service Officer. Use keywords from the job description to show that you understand what they’re looking for.
Showcase Your Customer Service Skills: Since this role is all about customer interaction, share specific examples of how you've successfully handled customer queries in the past. We want to see your problem-solving skills and your ability to provide excellent service.
Be Professional and Friendly: Your written application should reflect the professional yet approachable tone that Eastleigh Borough Council values. Keep it friendly but ensure you maintain a level of professionalism throughout your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Eastleigh Borough Council.
How to prepare for a job interview at South East Employers
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle different types of customer interactions and be ready to share examples from your past experiences that highlight your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Digital Channels
Since promoting self-service and digital channels is key in this role, make sure you know the latest trends in customer service technology. Be prepared to discuss how you would encourage customers to use these channels effectively.
✨Showcase Your Teamwork Skills
This position requires working closely with other team members. Think of specific instances where you collaborated successfully with colleagues to achieve a common goal. Highlighting your ability to work well in a team will show that you’re a great fit for their collaborative environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
