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- Tasks: Assist customers with queries and promote self-service options.
- Company: Public service organisation in Eastleigh with a focus on community support.
- Benefits: Generous annual leave, pension scheme, and personal development support.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and GCSEs in English and Maths at grade C or higher.
- Other info: Flexible role with opportunities for growth in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
A public service organization located in Eastleigh is seeking a Customer Service Officer to interact with customers and provide assistance with their queries. This role involves promoting self-service options, maintaining customer records, and ensuring a professional service at all times.
Ideal candidates will have experience in customer service and GCSEs in English and Maths at grade C or higher.
The organization offers excellent benefits including annual leave, a pension scheme, and support for personal development.
Customer Service Advisor – Flexible Local Government Role in Eastleigh employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Flexible Local Government Role in Eastleigh
✨Tip Number 1
Make sure you know the ins and outs of the organisation you're applying to. Research their values and services so you can show how your experience aligns with their mission during interviews.
✨Tip Number 2
Practice common customer service scenarios before your interview. Think about how you'd handle difficult customers or promote self-service options, as these are key parts of the role.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the organisation values in a candidate and help you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this fantastic opportunity.
We think you need these skills to ace Customer Service Advisor – Flexible Local Government Role in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of a Customer Service Advisor, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills: Since this role involves interacting with customers, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and make sure to proofread for any errors – we love attention to detail!
Highlight Relevant Qualifications: Don’t forget to mention your GCSEs in English and Maths if you’ve got them! We’re looking for candidates who meet these requirements, so make sure they’re front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at South East Employers
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of providing a professional service.
✨Familiarise Yourself with Self-Service Options
Since promoting self-service options is key in this role, do some research on common self-service tools used in local government. Be prepared to share your thoughts on how these can improve customer experience and efficiency.
✨Highlight Your Record-Keeping Skills
Maintaining customer records is crucial, so think about your experience with data management. Bring examples of how you've kept accurate records in previous roles and how this has benefited your team or organisation.
✨Show Enthusiasm for Personal Development
The organisation values personal development, so express your eagerness to learn and grow. Share any relevant courses or training you've undertaken and how they’ve helped you in your customer service career.
