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- Tasks: Support customers in housing solutions and enhance their experience through effective case management.
- Company: Join a friendly team dedicated to making a difference in the Canterbury district.
- Benefits: Generous leave, flexible working, local government pension, and training opportunities.
- Why this job: Make a real impact on people's lives while developing your skills in a rewarding environment.
- Qualifications: Compassionate individuals with strong communication skills and a desire to learn.
- Other info: Fast-paced role with no two days the same, offering great insights into local authority work.
The predicted salary is between 36000 - 60000 £ per year.
Focus on providing an efficient and effective customer support service through responding/resolving cases within Housing Solutions for both internal and external customers to support the needs of the service delivery plan.
Responsibilities
- On a case management basis, act as a point of contact for the customer to enhance the customer journey and customer experience.
- The work area we are looking to recruit for is Homelessness Triage, where you will be a first contact for people who are in a homelessness situation.
- This role is fast paced and busy, with no two days the same. It is interesting and rewarding work and will give you a great insight into the broad range of work Local Authorities are contributing to within the district.
- Complete an initial assessment with the applicant, either over the phone or in person.
- Deal with phone messages from the contact centre from applicants that require an answer not able to be given by the centre team.
- Process documentation that has come in the post to Housing.
- Processing information received.
- To provide customers with no IT access an appointment system to complete the online form over the telephone.
- Signpost/make referrals for customers to other help and support.
- Collate information and draft written replies to customers and officers related queries.
Why Join Us
Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents? If you have an appetite for learning, enjoy variety and want to join a friendly team who are delivering frontline services to the Canterbury district then we are looking for an enthusiastic individual to join our team.
Qualifications / Requirements
- Someone who would like to start a career in customer service administration relating to Housing and Homelessness.
- A candidate who has compassion and empathy along with ability to get to the facts with excellent communication skills.
- Someone with professional curiosity with the ability to problem solve creatively whilst also being mindful of the legislative process we follow.
- A resilient person who can deal with competing priorities in this fast-paced working environment.
- Candidates who have some experience of delivering or supporting the delivery of council services, but this is not essential.
We Offer
- Be supported by a wider team all pulling together to deliver services.
- Have autonomy to plan and deliver your own workload.
- Be supported to develop your skills and experience across a range of council services.
- Derive satisfaction from making a difference to people's lives every day.
- Receive generous annual leave starting at 23 Days with an additional 3 days off at Christmas plus Bank Holidays.
- Local government pension scheme.
- Flexible working – we understand the importance of a good work-life balance.
- Excellent opportunities for training and development.
Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances.
Case Services Officer (Housing and Homelessness) in Canterbury employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Services Officer (Housing and Homelessness) in Canterbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, attend local events, or join online forums. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your compassion and problem-solving abilities, as these are key for the Case Services Officer role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your customer service experience and any relevant skills that align with the job description. Show us why you're the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your passion for helping others.
We think you need these skills to ace Case Services Officer (Housing and Homelessness) in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in housing or homelessness. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about making a difference in people’s lives, so share any experiences that demonstrate your compassion and empathy.
Be Clear and Concise: When drafting your written responses, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex issues like housing solutions. Make sure your communication skills come across well in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South East Employers
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Case Services Officer, especially around homelessness triage. Understand the processes involved in case management and be ready to discuss how you would handle various scenarios. This shows your genuine interest in the role and helps you stand out.
✨Show Empathy and Compassion
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've shown compassion or helped someone in need. This will highlight your suitability for the role and your commitment to making a difference.
✨Practice Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to do mock interviews with friends or family, focusing on how you would explain complex information simply, as you’ll need to do this with customers who may not have IT access.
✨Be Ready for a Fast-Paced Environment
This role is busy and dynamic, so prepare to discuss how you manage competing priorities. Think of specific examples where you've successfully juggled multiple tasks or adapted quickly to changes. This will reassure the interviewers that you can thrive in their fast-paced setting.