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- Tasks: Assist customers with enquiries via phone and digital platforms.
- Company: Local government authority in Bexhill on Sea, dedicated to community service.
- Benefits: Starting salary of £24,847, full training, and opportunities for progression.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Part-time role with flexible hours and supportive team environment.
The predicted salary is between 19800 - 24900 £ per year.
A local government authority in Bexhill on Sea is looking for a part-time Customer Services Team member. The successful candidate will handle customer enquiries over the phone and digitally, assisting with services such as Housing Benefit, Council Tax, and Environmental Health.
Applicants should possess prior experience in customer service, displaying clear communication skills and empathy. The role offers a starting salary of £24,847 per annum, with possibilities for progression. Full training is provided.
Multi-Channel Service Advisor (Part-Time) in Bexhill-on-Sea employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Channel Service Advisor (Part-Time) in Bexhill-on-Sea
✨Tip Number 1
Make sure you research the local government authority before your interview. Knowing their services, like Housing Benefit and Council Tax, will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer enquiries, try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your empathy during the interview. Share examples from your past experiences where you’ve helped customers in tough situations. This will highlight your ability to connect with people, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Multi-Channel Service Advisor (Part-Time) in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your clear communication skills and empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your skills align with the responsibilities of handling enquiries related to Housing Benefit, Council Tax, and Environmental Health.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Multi-Channel Service Advisor role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at South East Employers
✨Know Your Stuff
Before the interview, make sure you understand the services the local government authority provides, especially around Housing Benefit, Council Tax, and Environmental Health. Familiarise yourself with common customer queries in these areas so you can demonstrate your knowledge and readiness to assist.
✨Showcase Your Empathy
Since this role requires clear communication and empathy, think of examples from your past experience where you've successfully handled difficult customer situations. Be ready to share how you listened to their concerns and provided effective solutions.
✨Practice Your Communication Skills
As a Multi-Channel Service Advisor, you'll need to communicate effectively over the phone and digitally. Practise answering common customer service questions out loud or with a friend to ensure you sound confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand what will be expected of you.
