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- Tasks: Handle customer enquiries via phone and digital channels, providing top-notch service.
- Company: Join a friendly team dedicated to helping the community in Bexhill.
- Benefits: Starting salary of £24,847 with progression opportunities and full training provided.
- Why this job: Make a real difference by assisting customers and solving their queries every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Part-time, temporary role with a dynamic work environment and varied tasks.
The predicted salary is between 20800 - 24100 £ per year.
Are you friendly, confident and articulate? We are pleased to offer this exciting opportunity to join our Customer Services Team. Successful candidates will handle a wide range of customer enquiries via digital channels and over the telephone, covering services such as Waste and Recycling, Housing Benefit and Council Tax, Housing, Planning, and Environmental Health. Once fully trained, there will also be the opportunity to support face‑to‑face enquiries at our Community Help Point in Bexhill. Our Customer Services Team works with complex information in a fast‑paced environment. The role can be challenging, but it is equally rewarding for the right individual. No two days are ever the same.
Applicants should have previous experience in delivering excellent customer service, with the ability to communicate clearly, actively listen, demonstrate empathy, and remain patient while resolving customer queries. Full training will be provided.
Responsibilities:- Handle a wide range of customer enquiries via digital channels and over the telephone, covering services such as Waste and Recycling, Housing Benefit and Council Tax, Housing, Planning, and Environmental Health.
- Support face‑to‑face enquiries at the Community Help Point in Bexhill (when trained).
- Work in a fast‑paced environment with complex information to deliver high-quality customer service.
- Previous experience delivering excellent customer service with the ability to communicate clearly, actively listen, demonstrate empathy, and remain patient while resolving queries.
- Full training will be provided.
- Friendly, confident and articulate; able to communicate and resolve enquiries effectively.
- Starting salary £24,847 per annum, with the opportunity to progress up to £27,309 per annum (pro rata for part time).
- Contract: Part Time, Temporary.
- Location: Bexhill on Sea.
- Closes: 8 February 2026.
The job description and application form is available to download from our website. To apply, please visit www.rother.gov.uk or send completed applications and any enquiries to recruitment@rother.gov.uk. The closing date for receipt of applications is midnight on Sunday 8 February 2026. Interview dates are to be confirmed. We welcome applications from all backgrounds and community sectors.
Customer Services Officer in Bexhill-on-Sea employer: South East Employers
Contact Detail:
South East Employers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer in Bexhill-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rother District Council. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you articulate your responses and show off your problem-solving skills.
✨Tip Number 3
Be yourself! During the interview, let your friendly and confident personality shine through. Remember, they’re looking for someone who can communicate effectively and empathise with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Officer in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate articulate candidates who can communicate effectively, just like you would with our customers.
Demonstrate Empathy: Since the role involves dealing with various customer queries, it's important to show that you can empathise with customers. Share a story or two about how you've gone the extra mile to help someone in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at South East Employers
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with the services mentioned in the job description, like Waste and Recycling and Housing Benefit. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked a question, take a moment to think before responding. This shows that you value what the interviewer is saying and are keen to provide thoughtful answers.
✨Show Empathy
Since the role involves handling customer enquiries, be prepared to discuss how you've shown empathy in past experiences. Share specific examples where you resolved a customer's issue by understanding their feelings and needs.
✨Stay Calm Under Pressure
The job can be fast-paced and challenging, so be ready to discuss how you handle stressful situations. Share strategies you use to stay calm and focused, which will reassure the interviewer that you can thrive in a busy environment.
