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- Tasks: Join our team to provide critical support for emergency calls and conduct remote patient triage.
- Company: Be part of the South East Coast Ambulance Service NHS Foundation Trust, dedicated to patient care.
- Benefits: Enjoy flexible full-time or part-time contracts with additional pay for unsocial hours.
- Why this job: Make a real impact in emergency care while developing your clinical skills in a supportive environment.
- Qualifications: Must be a registered Paramedic or Nurse with at least two years of clinical experience.
- Other info: Comprehensive training provided, including 8.5 weeks of NHS Pathways training.
The predicted salary is between 36000 - 60000 £ per year.
Main area 999 Clinical Supervisor – Nurse/Paramedic, clinical Grade NHS AfC: Band 6 Contract Permanent Hours
- Full time
- Part time
- Flexible working
Job ref 278-999CS-0125NW
Site Emergency Operations Centre Town Gillingham/Crawley Salary £37,338 – £44,962 Plus unsocial hours Salary period Yearly Closing 09/02/2025 23:59 Interview date 27/02/2025
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
We would like to hear from Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.
Job overview
999 Clinical Supervisor.
We are looking for registered Clinicians with at least two years’ post registration experience, keen to progress and develop into a new career challenge. You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs.
Main duties of the job
South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Emergency Operations Centres. You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice in the field of primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.
You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role.
Working for our organisation
The role requires:
- Permanent full-time contracts
- 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999.
- Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.
Training: 8.5 weeks full time NHS Pathways 999, including 1 week CAD training (all Monday-Friday) and 1 week EMA mentoring (shift work).
Person specification
Experience
- Evidence of a minimum of two years in an autonomous role: In primary/urgent and emergency care or Medical ward or Community Response teams.
- Ability to manage risks and defuse stressful situations and aggressive patients, including well developed personal stress management techniques.
- Experience of mentoring/training junior staff and sharing knowledge and skills.
- Experience in remote/telephone assessment and consultations.
- Knowledge of Safeguarding frameworks.
- Knowledge of clinical governance and audit.
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
The Trust is passionately committed to being an inclusive employer – a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.
The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.
When completing the reference section, please include details to cover the last three years’ history.
Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.
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999 Clinical Supervisor employer: South East Coast Ambulance Service NHS Foundation Trust
Contact Detail:
South East Coast Ambulance Service NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Clinical Supervisor
✨Tip Number 1
Make sure to highlight your clinical experience in primary care and urgent & emergency settings during the interview. Be prepared to discuss specific cases where you successfully managed patient consultations over the phone.
✨Tip Number 2
Familiarize yourself with the NHS Pathways 999 system and be ready to explain how you would use it in a real-life scenario. This shows that you're proactive and understand the tools you'll be working with.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples from your previous roles. Discuss how you prioritized tasks and made quick decisions in high-stress situations.
✨Tip Number 4
Since this role involves working in a multi-disciplinary team, be ready to talk about your teamwork skills. Share experiences where you collaborated effectively with other healthcare professionals to achieve positive patient outcomes.
We think you need these skills to ace 999 Clinical Supervisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your clinical experience, especially in primary care and urgent & emergency settings. Detail your roles and responsibilities that showcase your ability to manage workloads autonomously.
Demonstrate Communication Skills: Since excellent telephone communication skills are crucial for this role, provide examples of how you've effectively communicated with patients or colleagues in high-pressure situations.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your experience with telephone triage if applicable, as this is a valued skill for the position.
Prepare for Training Details: Be aware of the training requirements outlined in the job description. You might want to express your willingness to undergo the specified training and mentoring programs, showing your commitment to the role.
How to prepare for a job interview at South East Coast Ambulance Service NHS Foundation Trust
✨Showcase Your Clinical Experience
Be prepared to discuss your extensive clinical experience in primary care and urgent & emergency settings. Highlight specific examples where you successfully managed patient consultations and triaged cases effectively.
✨Demonstrate Communication Skills
Since excellent telephone communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you might need to communicate complex information to patients over the phone.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and assessment skills. Think of situations where you had to prioritize clinical workloads or negotiate treatment strategies, and be ready to explain your thought process.
✨Understand the Role's Demands
Familiarize yourself with the demands of working in a 24-hour rota and the importance of maintaining patient safety. Be ready to discuss how you manage stress and work under pressure, especially during unsocial hours.
