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- Tasks: Supervise emergency calls and provide remote triage to ensure patients receive the right care.
- Company: Join South East Coast Ambulance Service, a trusted NHS Foundation committed to high-quality urgent care.
- Benefits: Enjoy flexible working hours, competitive salary, and additional pay for unsocial hours.
- Why this job: Be part of a dynamic team making a real impact in emergency healthcare while developing your skills.
- Qualifications: Must be a registered Nurse or Paramedic with at least two years' experience in urgent care.
- Other info: Inclusive employer offering family-friendly policies and support for diverse backgrounds.
The predicted salary is between 37338 - 44962 £ per year.
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999 Clinical Supervisor – Medway MRC
Full time and part time positions available.
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Job Overview
999 Clinical Supervisor – Medway MRC
Full time and part time positions available.
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.
We would like to hear from Band 6 Paramedics and Nurses with experienced in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.
More information regarding our services and locations can be found on our website.
Please be advised interviews will be held on Thursday 14th August at our Crawley HQ, Crawley, Sussex RH10 9BG.
Main duties of the job
South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Emergency Operations Centres.
We are looking for registered Clinicians with at least two years’ post registration experience, keen to progress and develop into a new career challenge.
You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs.
You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload.
Applications from Clinicians with experience of telephone triage are also welcome.
Working for our organisation
- Option to join NHS pension scheme
- A minimum 27 days\’ holiday each year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
The Role Requires
- Permanent full-time contracts
- Permanent part-time contracts
- 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999.
- Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.
Training : 8.5 weeks full time NHS Pathways 999
- 2 weeks NHSP Training,
- 1 week CAD training (all Monday-Friday).
- 2 weeks EMA mentoring (shift work),
- 1 week NHSP clinician training (Monday-Friday)
- 2 weeks mentoring (shift work)
Training – The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position.
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.
Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.
Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.
In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.
Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.
As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
The Trust is passionately committed to being an inclusive employer – a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.
The Equality Act 2010 protects disabled people – including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes – including the interview – are fair and equitable.
We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.
When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
Please note that under our Trust policies, we\’re unable to employ anyone under the age of 18 years old.
The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.
When completing the reference section, please include details to cover the last three years’ history.
Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.
Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page – SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zon e.
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Contact Detail:
South East Coast Ambulance Service NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Clinical Supervisor
✨Tip Number 1
Familiarise yourself with the specific requirements of the 999 Clinical Supervisor role. Highlight your experience in acute medicine and emergency care during any informal conversations or networking opportunities, as this will demonstrate your suitability for the position.
✨Tip Number 2
Connect with current employees at South East Coast Ambulance Service on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during interviews to show your genuine interest in the role.
✨Tip Number 3
Prepare for potential interview scenarios by practising your responses to questions about remote triage and decision-making under pressure. This will help you articulate your skills effectively and demonstrate your readiness for the challenges of the role.
✨Tip Number 4
Stay updated on the latest developments in emergency care and clinical governance. Being knowledgeable about current trends and practices will not only boost your confidence but also impress the interviewers with your commitment to continuous learning.
We think you need these skills to ace 999 Clinical Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in acute medicine, emergency care, and telephone triage. Use specific examples to demonstrate your skills in assessment and decision-making.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the organisation. Mention your two years of post-registration experience and how it aligns with the responsibilities of a 999 Clinical Supervisor.
Highlight Key Skills: In your application, emphasise your ability to manage risks, defuse stressful situations, and mentor junior staff. These are crucial skills for the role and should be clearly articulated.
Follow Application Instructions: Ensure you follow all application instructions carefully. Include all required documents and check that your contact details are up to date, as communication will be through Trac Jobs.
How to prepare for a job interview at South East Coast Ambulance Service NHS Foundation Trust
✨Showcase Your Clinical Experience
Make sure to highlight your two years of post-registration experience in acute medicine or emergency care. Be prepared to discuss specific cases where you demonstrated sound assessment and decision-making skills.
✨Demonstrate Communication Skills
Since the role involves remote triage and handling emergency calls, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively communicated under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage risks and defuse stressful situations. Think of scenarios where you had to negotiate treatment strategies or handle aggressive patients, and be ready to explain your approach.
✨Understand the Organisation's Values
Familiarise yourself with South East Coast Ambulance Service's vision and commitment to inclusivity. Be ready to discuss how your values align with theirs and how you can contribute to their goal of providing high-quality care.
