Receptionist/Administrator in South Hetton

Silverdale Family Practice are seeking to add a new Receptionist/Administrator to their team. The post-holder will work in a team of reception and admin staff within the practice. They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient, and effective way. They will project a positive and friendly image to visitors, both in person and on the telephone.

This post will include supporting the Senior Administrators at the practice with clinical coding, scanning summarising, recalls, QoF administration and transcribing letters.

• To have knowledge of practice procedures including SystmOne
• Work in accordance with written protocols and policies
• Filing post in medical records, sorting and franking post
• Answering calls, booking appointments, and dealing with patient queries
• Read coding, summarising, QoF admin support, deductions
• To have a thorough knowledge of the repeat prescription procedures and issue accurately
• Receiving patients, consulting with members of practice team
• Be able to cover all reception positions as necessary
• Process patient changes of address, computer data and medical records in line with good governance process e.g. Identity checking
• Monitor waiting room and keep clean and tidy
• Scan, code and file all letters onto patients' notes
• Registrations of new patients' computer data entry and medical records
• Set up new starters
• Transcribing for GPs and other members of the MDT
• Have working knowledge of digital telephone systems and provide an efficient message taking/passing on facility, screening callers appropriately
• Maintaining the utmost professionalism at all times with patients, staff and visitors
• Opening and closing of Practice, ensuring building security and have thorough knowledge of doors/windows/alarm
• Provide cover on rota basis for extended hours services and colleague absences
• Any other tasks allocated by managers

The above list is not exhaustive and subject to change based on the needs of the business.

Silverdale Family Practice has a registered patient list size of over 6,400 patients. We are a single-site practice based in South Hetton. The successful applicant will be joining a professional and friendly team committed to providing the best healthcare to our patients.

Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. You will need to sign our Confidentiality Agreement.

Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.
• Being patient, professional and courteous to staff, patients and visitors

Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, including:

• Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Completing all statutory and mandatory training within deadlines

Quality
The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Work effectively with individuals in other agencies to meet patients' needs
• Effectively manage own time, workload, and resources

Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly
• Treat patients, staff and visitors with dignity and respect

Contribution to the Implementation of Services
The post-holder will adhere to practice policies, standards, and guidance, discuss with other members of the team how the policies, standards and guidelines will affect own work, and participate in audit where appropriate.

Qualifications
GCSE Grades A-C in English and Maths

Experience
Experience in primary care, experience of working in a GP practice, knowledge of SystmOne, read coding experience in primary care, strong organisation and administrative skills.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.