Health & Wellbeing Coach

An exciting opportunity has arisen for a Health & Wellbeing Coach to join our integrated personalised care team. You will join our growing PCN multi-disciplinary workforce which includes Social Prescribing Link Workers, Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists and Mental Health Nurses.

Main duties of the job:

• The Health & Wellbeing Coach will be responsible for delivering group and one-to-one sessions on all aspects of health and wellbeing.
• The coach will play a critical role in engaging patients and use health coaching techniques to support them to take an active role in their health.
• You will work in a variety of venues in general practice and the community.
• You will work collaboratively as part of our friendly personalised care team and also with our individual practices and with professional links.
• Teamwork, flexibility, enthusiasm, and the ability to prioritise tasks effectively are essential skills.

We are committed to the ongoing development of our team, which includes mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role.

About us:

Durham Coast Primary Care Network is an innovative, dynamic PCN combining 4 local GP Practices based in the Easington area, with a population of over 33,000 patients. We are continually seeking new ways to support and improve local healthcare services to our patient population.

Job responsibilities:

• Identification of people with long-term conditions and low knowledge skills and confidence to manage their health and wellbeing.
• Providing support (clinical or non-clinical) to a cohort of patients who will benefit from proactive health management and care including being the single point of contact for the person or carer to simplify access and coordination of services.
• Playing a health and wellbeing coaching role; teaching and supporting patients/carers to understand and manage their own conditions and maintain an independent lifestyle through health coaching techniques to encourage patient activation.
• Supporting the development of personalised patient care plans, liaising with the practice team, patient/carer and the complex care team as appropriate.
• Proactively supporting practice targets for the number of patients who have seen a health coach.
• Proactively outreaching to patients on a regular and agreed basis.
• Where appropriate take and record patient observations such as BP/weight/BMI and when trained carry out phlebotomy to assist.
• Playing an active role in MDT meetings if required by gathering information and being prepared to update the team on patient progress towards goals etc.
• Coordinating patient visits to primary care amongst the primary care team, ensuring efficient and effective visits for the patient cohort.
• Map and connect community activities/resources at a locality level including supporting the development of a network of community health champions.
• Support the delivery of community-based public health initiatives such as physical activity, healthy eating and social connectedness.
• Build and maintain strong links with the voluntary sector, supporting the voluntary and statutory sector to network and improve partnership working.
• Contribute to keeping the community directory up to date for their allocated area.
• Support delivery of systematic self-care support plans for those with Obesity, COPD, Diabetes, Pre-Diabetes, CVD and multiple long-term conditions.
• Managing the effective use of available resources and services to provide constant standards of care in terms of both quality and quantity.
• Adopting a multi-disciplinary and multi-agency approach to care, ensuring that all aspects of the patients' needs are met.
• Understand when it is appropriate or necessary to refer people to other health professionals/agencies.
• Ensure the patient record is accurately updated and maintained.
• Manage waiting lists if appropriate.
• Understand the barriers for individuals/groups in accessing support in the community, and use this insight in developing community-based support, working as part of the wider social prescribing model.
• Promote the service within the Primary Care Network, both for users and clinicians, building positive working relationships.
• Contribute to and work with others to organise awareness-raising events for services that help support people to improve their health and wellbeing.
• Communicate effectively with colleagues, patients and carers so that information is shared to meet patients' needs.

The post holder will comply with the organisations policies and procedures.

FURTHER AREAS OF RESPONSIBILITY:

• Health and Safety/Risk Management: The post-holder must comply at all times with the Network Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• Information Governance: As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully; failure to do so may result in disciplinary action.
• Performance Appraisal and Personal Development Planning: The network is committed to providing a high-quality service through the effective management and development of its employees. Each employee receives an Annual Performance Appraisal and a Personal Development Plan.
• Statutory and Mandatory Training: All required Statutory and Mandatory training must be completed within the induction period and refresher training must also be undertaken on a regular basis and in accordance with agreed policy.
• Safeguarding Children and Vulnerable Adults: The network is committed to safeguarding children, young people and vulnerable adults within its care. As an employee, you are accountable to ensure that you know how to respond when you are concerned for the safety of a child, young person or vulnerable adult.
• Infection Prevention and Control: All employees are expected to follow consistently high standards in the prevention and control of infection, especially with reference to hand hygiene, adherence to dress/uniform code and for clinical staff and all procedures involving aseptic technique.
• Special Working Conditions: The post-holder is required to travel independently between practice sites and to attend meetings at other locations as required.

Job Description Agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take additional duties or relinquish existing duties in order to maintain the efficient running of the network.

Person Specification:

• Adhere to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide.
• Have formal, individual and group coaching supervision which must come from a suitably qualified or experienced individual.
• Working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing.
• Experience working in health and wellbeing, public or voluntary sector or leisure and fitness environment.
• Experience in a customer-facing role.
• Experience working in a health trainer/advisor role.
• Excellent people skills, interacting with all types of people and able to change communication style to fit the person.
• Ability to work independently and as part of a team.
• Comfortable working with people from public, private and voluntary organisations.
• Highly organised, managing time, resources and competing priorities in a structured and efficient way.
• Highly motivated and willing to go out of your way to help clients.
• Creative problem solver and willing to search for hard-to-find information.
• Good IT and administrative skills.
• Good understanding of health issues and the wider determinants of health and wellbeing.
• Knowledge of social prescribing.
• Understanding of health and social wellbeing and community/local/national services.
• Using own initiative.
• Experience or willingness to train up in Phlebotomy and other patient observation taking.
• Experience working in partnership with community organisations.
• Experience promoting and/or marketing services to other organisations/the public.
• Experience of working on SystmOne (clinical system).

• Educated to A level/BTEC or equivalent.
• Be enrolled in, undertaking or qualified from appropriate health coaching training, covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide. The training to be delivered by a training organisation listed by the Personalised Care Institute.
• Evidence of continuing professional development.
• Health/Social Care Degree.

• Willingness to travel within the network of practices and to visit patients in their own homes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.