At a Glance
- Tasks: Deliver front-of-house support and assist with various administrative duties.
- Company: Join the South Downs National Park Authority, a welcoming and inclusive organisation.
- Benefits: Enjoy flexible working, healthcare, 28 days annual leave, and professional development support.
- Other info: Be part of a dynamic team with regular staff events and activities.
- Why this job: Kickstart your career in a rewarding role with opportunities for growth.
- Qualifications: Experience with the public, strong IT skills, and ability to handle busy workloads.
The predicted salary is between 24406 - 29830 £ per year.
Location: South Downs Centre, Midhurst
Closing Date: 11 October 2026
Interview Date: 26 October 2026
Salary: £25,673 - £28,563
Hours: 37 hours per week
Type of post: Permanent
You will deliver Support Services, including the front-of-house service, at the South Downs Centre. We would like to hear from you if you are interested in working in a rewarding and challenging environment.
Covering a range of administrative duties, you will assist colleagues throughout the organisation when required. You will have experience of working with the general public and handling a wide range of enquiries, in sometimes challenging situations. You will also have experience of taking notes, using office systems, including data management and filing, be experienced in dealing with a busy workload and have strong IT skills, including Microsoft Word, PowerPoint, Excel and Outlook.
You will also be the first point of contact for members of the public, partners and stakeholders, as well as delivering an efficient and responsive reception service for the South Downs Centre, including managing all incoming post, telephone calls and also guiding people through our interpretation area and assisting them in finding further information about the South Downs National Park along with identifying activities they may wish to undertake.
This is a fantastic introductory level role that can lead to further opportunities as they arise.
Sound like something that interests you? Think you can really add value to the role? Meet the person specification? Then please apply!
To apply: Please apply via the button shown to upload your CV and complete our application, referring to the person specification.
SDNPA is an inclusive organisation, and we welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age. We operate a Guaranteed Interview Scheme (GIS) for disabled applicants. In all circumstances, the SDNPA appoints on merit based on evidence the applicant supplies in meeting the essential criteria for the post. Further information on our commitment to Equality, Diversity and Inclusion can be found on our website.
SDNPA Enhanced Benefits:
- Flexible working – (this is available for the majority of our roles. However, some positions may require on-site presence and/or specific hours due to business needs)
- Local government pension scheme
- Electric Vehicle Salary Sacrifice Scheme
- Heat Scheme (capped interest-free green home improvement loan, available on a first-come, first-served basis)
- Healthcare - includes cash plan, counselling and wellbeing discounts
- Access to Health and Wellbeing portal and webinars
- 28 days’ annual leave, increasing to 31 days, plus bank holidays
- Professional development support
- Cycle to work scheme
- Car sharing
- Use of pool cars
- Regular staff events / activities, which support the SDNPA’s Purposes and Duty
Support Services Officer (Reception) in Midhurst employer: South Downs National Park Authority
The South Downs Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible working options, generous annual leave, and unique benefits like the Electric Vehicle Salary Sacrifice Scheme, employees are empowered to thrive both personally and professionally while contributing to meaningful conservation efforts in the beautiful South Downs National Park.
Contact Details:
South Downs National Park Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Officer (Reception) in Midhurst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South Downs National Park Authority. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South Downs National Park Authority before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Services Officer (Reception) in Midhurst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South Downs National Park Authority:Your cover letter is your chance to shine! Tell us why you want to work at South Downs National Park Authority specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South Downs National Park Authority!
How to prepare for a job interview at South Downs National Park Authority
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
