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For Companies At a Glance
- Tasks: Connect with customers and provide a first-class experience at our vibrant leisure site.
- Company: Join an award-winning Leisure Trust focused on health and community.
- Benefits: Competitive pay, discounted memberships, birthday off, and a supportive team.
- Why this job: Make a real impact in your community while promoting health and fitness.
- Qualifications: Experience in customer service and a passion for health and wellbeing.
- Other info: Flexible hours and opportunities for personal growth in a fun environment.
The predicted salary is between 10 - 15 £ per hour.
We’re on the lookout for friendly and confident customer service focused people. You must be passionate about prioritising the customers who engage with our exciting and vibrant new site. Based at our Hillsea site, you’ll be meeting customers as they visit the site. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing.
Think community vibes and healthy living – our iconic lidos – Hilsea Lido and Sea Lanes are the ultimate destinations for health, fitness, fun, and training. From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories. Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long-term commitments.
What your day will look like:
- Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first class experience in all aspects of their visit.
- Drive Safety and Customer Satisfaction
- Ensure customers are warmly welcomed through using your skills and experience.
- Encourage repeat visitor usage by providing excellent customer interaction to users.
- Engage with all your customers wherever they are, new or regular users.
- Create an environment where customers feel comfortable to ask.
- Work alongside the retention team to achieve overall Sales and Attrition targets.
- Be the Voice of South Downs Leisure.
- Deliver a friendly, professional customer experience and make every conversation count either in person or via emails.
- Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products available across South Downs Leisure sites.
- Create a fun and active environment so all users feel comfortable and engaged whilst visiting the site.
- Build real relationships that lead to long-term, happy members.
- Drive Membership through special open days and promotions.
Support the Team and Community
- Work closely with colleagues across the business to ensure a smooth customer journey.
- Share ideas to develop the customer journey.
- Be ready to get involved at outreach events and in the community networking.
- Undertake basic financial administration duties such as processing invoices.
- Complete daily reconciliation of tills and banking to ensure smooth customer experience.
About You
What We’re Looking For
- Your Energy: A natural people person who enjoys talking, connecting, and inspiring people. Motivated by providing a safe and welcoming environment for all customers where they can feel comfortable and safe when attending the site and facilities. Passionate about health, fitness, and building a community.
- Your Experience: Direct customer service experience on various channels and/or face to face. Confident with interacting with customers in both friendly and assertive situations. Health and safety understanding. Administrative knowledge and/or experience.
- Your Approach: Welcoming and approachable. Positive, and confident in your abilities. A team player who supports others. Independent and able to stay motivated when working alone.
What You’ll Get from Us:
- Hours to be agreed around the class programme.
- Full training and ongoing support.
- Competitive contractual pay, £12.71 per hour.
- Super discounted membership at all South Downs Leisure sites.
- A day off on your birthday.
- Cycle to Work scheme.
- A supportive and fun team who love what they do.
- The chance to make a real impact in your community by working with an award-winning Leisure Trust.
Ready to Jump In? If you’re passionate, proactive, and ready to grow our new Hillsea customer experience, we want to hear from you.
Working Hours: Casual and part time hours available.
Customer Service Advisor in Portsmouth employer: South Downs Leisure
Contact Detail:
South Downs Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, spend some time exploring their website and social media. This will help you understand their vibe and values, so you can connect with them better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations when you meet the team.
✨Tip Number 3
Show your passion for health and community! Be ready to share why you're excited about working in a role that promotes wellbeing and community engagement. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Portsmouth
Some tips for your application 🫡
Show Your Passion: Let your love for health, fitness, and community shine through in your application. We want to see how you connect with our values and how you can inspire others to join our vibrant community.
Be Personable: Since this role is all about connecting with customers, make sure your personality comes across in your written application. Use a friendly tone and share experiences that highlight your customer service skills.
Tailor Your Experience: Match your previous customer service experience to the job description. Highlight specific examples where you've gone above and beyond to create a welcoming environment or resolved customer issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hillsea!
How to prepare for a job interview at South Downs Leisure
✨Know the Community Vibe
Before your interview, get familiar with the local community and the health and fitness culture around Hillsea. Research the iconic lidos like Hilsea Lido and Sea Lanes, and think about how you can contribute to creating a welcoming environment for visitors.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you turned a negative experience into a positive one or how you engaged with customers to build lasting relationships.
✨Be Ready to Connect
During the interview, demonstrate your natural ability to connect with people. Practice friendly and confident communication, and be prepared to discuss how you would engage with both new and regular customers to enhance their experience.
✨Highlight Teamwork and Initiative
Emphasise your ability to work well in a team while also being self-motivated. Share examples of how you've collaborated with colleagues to improve customer journeys or participated in community events, showing that you're ready to support the team and the community.
